Fatimah Alotaibi
Riyadh,saudi arabia
Summary
Having successfuly completed 9 years of operation experience devolving different rang of skills and leadership personality; Now aming to presume my knowledge in one of the finest organization in Saudi Arabia. Keen to develop wide range of skills and learn from Orgnaizations . Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems.
Overview
9
9
years of professional experience
Work History
Managing Director
Sajaya Medical Center
Riyadh, saudi arabia
01.2023 - 01.2024
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Improving operational management systems, processes and best practices
- Helping the organization’s processes remain legally compliant
- Manage budgets and forecasts
- Recruit, train and supervise staff
- Perform quality controls and monitor production KPIs
Assistant Executive Director
Al-Habib Medical Group
Riyadh, Saudi Arabia
01.2021 - 11.2022
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
Patient Relations Director
Al-Habib Medical Group
Riyadh , Saudi Arabia
01.2018 - 12.2020
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Met Service Level Agreements through strategic planning and workload management.
- Identified and implemented customer service and complaint handling advancements.
- Authorised customer compensation with approval from management.
- Built customer loyalty by actioning feedback for enhanced service provisions.
Executive Manager for Laser and Hair services
Al-Habib Medical Group
Riyadh, Saudi Arabia
11.2015 - 12.2018
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Confidently communicated and negotiated high-profit deals and contracts with key stakeholders in global markets.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Allocated resources to teams and projects based on need, performance and availability.
Medical Representative
Nestle
Riyadh, Saudi Arabia
11.2014 - 11.2015
- Worked as medical presentable for one year under infant nutrition department
- Exceeded sales targets through consistent customer engagement.
- Conducted surveys to drive customer insights and market knowledge.
- Organised marketing collateral and presentations for industry events and trade shows.
- Applied consultative sales approach to identify customer treatment needs.
- Presented new product lines to key medical and healthcare professionals.
- Expanded client base through networking and industry research.
Education
Master - Applied Human Nutrition
Mount Saint Vincent University
Halifax, Canada 09/2011 - 05/2014
Gradate Diploma - Internal Audit
Alymamah University
Riyadh , Saudi Arabia 01/2009 - 04/2010
Bachelor Degree - Nutrition and Food Sciences
s Nora Bint Abdulraman University, College of Home Economics
Riyadh , Saudi Arabia 09/2004 - 07/2007
Skills
- Communication Skills
- Social Intelligence
- Leadership Skills
- Employee management
- Dedicated team player
- Employee training and development
- Executive presentation development
- Risk management
- Customer satisfaction
- Analytical Skills
- Internal Audit
- Organization Skills
- Dynamic
Languages
English
Fluent
Arabic
Native
Timeline
Managing Director
Sajaya Medical Center
01.2023 - 01.2024
Assistant Executive Director
Al-Habib Medical Group
01.2021 - 11.2022
Patient Relations Director
Al-Habib Medical Group
01.2018 - 12.2020
Executive Manager for Laser and Hair services
Al-Habib Medical Group
11.2015 - 12.2018
Medical Representative
Nestle
11.2014 - 11.2015
Master - Applied Human Nutrition
Mount Saint Vincent University
09/2011 - 05/2014
Gradate Diploma - Internal Audit
Alymamah University
01/2009 - 04/2010
Bachelor Degree - Nutrition and Food Sciences
s Nora Bint Abdulraman University, College of Home Economics
09/2004 - 07/2007
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