Fatimah Alshamer
Riyadh
Summary
Accomplished with expertise in project management, risk management, and leadership. Demonstrates exceptional communication skills and a strong ability to plan, organise, and manage time effectively. Committed to driving successful project outcomes and achieving organizational goals through strategic planning and efficient execution on time and within budget.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Demand IT Project Manager
Saudi Telecommunication Company
09.2023 - 11.2024
- Managing multiple IT projects and Change request (CR).
- Lead project teams and allocate resources.
- Assess risk and implement solutions.
- Coordinated project resources, allocating tasks based on team members responsibilities.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Monitor project progress to ensure deadlines are met.
Technical Support Engineer
Human Resources Development Fund
01.2023 - 09.2023
- Provide technical support to users and solve the issues on-site or remotely.
- Troubleshoot hardware and software problems.
- Install and maintain computer systems.
- Manage support tickets system and ensure timely solutions within the SLA.
- Help users with technical issues related to HRDF services.
Exam Supervisor | IT Support
King Saud University
08.2021 - 12.2022
- Oversee technical setups for exams.
- Fix IT issues during exams.
- Assist students and staff with exam-related tech problems.
- Ensure exam systems run smoothly and securely.
Education
Bachelors - Computer Information System
Imam Muhammad Ibn Saud Islamic University
02.2016 - 05.2021
Skills
- Project management
- Risk management
- Stakeholder Management
- Change Management
- Leadership
- Planning and organizing
- Time management
- Lifecycle project delivery
Certification
- Risk and Information System Control Course, Ministry of Communication and Information Technology, 2022
- ORACLE SQL Fundamentals Course, Ministry of Communication and Information Technology, 2021
- The Complete ORACLE SQL Course, Udemy, 2021
Languages
Arabic
Native
English
Advanced
Timeline
Demand IT Project Manager
Saudi Telecommunication Company
09.2023 - 11.2024
Technical Support Engineer
Human Resources Development Fund
01.2023 - 09.2023
Exam Supervisor | IT Support
King Saud University
08.2021 - 12.2022
Bachelors - Computer Information System
Imam Muhammad Ibn Saud Islamic University
02.2016 - 05.2021
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