Fatimah SELHAM
Business management
Sayhat,04
Summary
Dynamic and results-oriented professional with a Diploma in Business Administration and Marketing, seeking a challenging career with a forward-thinking organization. Expertise in marketing strategy development, customer engagement, and team leadership. Proven ability to leverage interpersonal and communication skills to drive business growth and enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Customer Care Agent
Next Care Company
Khobar, Eastern Province
2022.05 - Current
- Supervise team tasks and manage VIP customer care.
- Ensure compliance with medical approvals and insurance regulations.
- Generate monthly reports and onboard new employees.
- Responded to customer inquiries via phone and email, providing accurate product information and resolving issues efficiently.
Trainee in the Management Department
Al-tahtheeb private schools
Sayhat, Eastern Province
2019.07 - 2019.08
- Utilized software tools for document creation and communication.
- Addressed discrepancies in paperwork for timely resolution.
Chief Marketing Officer
Adawliah
Khobar, Eastern Province
2018.11 - 2019.01
- Led development of sales and marketing strategies to enhance customer engagement.
- Oversaw traditional and digital marketing campaigns to drive business expansion.
HR Administrator
Excellemce foundation for excellence in industrial services
2016.12 - 2017.12
- Streamlined HR processes and coordinated new hire orientations.
- Provided training and onboarding for new employees to enhance team performance.
Trainee in the Management Department
Rend National School
Sayhat, Eastern Province
2016.09 - 2016.12
- Developed documents using Microsoft Word and other tools.
- Improved efficiency and productivity through skill application.
Education
Diploma - Business Administration And Marketing
Gulf Orbit Institute
Dammam 2015.09 - 2017.09
Skills
- Computer Skills: Proficient in Microsoft Office Suite
- Organization & Time Management: Efficient in prioritizing tasks and meeting deadlines
- Leadership: Strong team supervision and project management capabilities
- Marketing & Sales: Experience in traditional and social media marketing campaign
- Computer Skills: Proficient in Microsoft Office Suite
Accomplishments
- Successfully implemented marketing strategies that increased customer engagement.
- Recognized for improving HR efficiency through effective onboarding processes.
Timeline
Senior Customer Care Agent
Next Care Company
2022.05 - Current
Trainee in the Management Department
Al-tahtheeb private schools
2019.07 - 2019.08
Chief Marketing Officer
Adawliah
2018.11 - 2019.01
HR Administrator
Excellemce foundation for excellence in industrial services
2016.12 - 2017.12
Trainee in the Management Department
Rend National School
2016.09 - 2016.12
Diploma - Business Administration And Marketing
Gulf Orbit Institute
2015.09 - 2017.09