Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Fatimah SELHAM

Business management
Sayhat,04

Summary

Dynamic and results-oriented professional with a Diploma in Business Administration and Marketing, seeking a challenging career with a forward-thinking organization. Expertise in marketing strategy development, customer engagement, and team leadership. Proven ability to leverage interpersonal and communication skills to drive business growth and enhance operational efficiency.

Overview

9
9
years of professional experience

Work History

Senior Customer Care Agent

Next Care Company
Khobar, Eastern Province
05.2022 - Current
  • Supervise team tasks and manage VIP customer care.
  • Ensure compliance with medical approvals and insurance regulations.
  • Generate monthly reports and onboard new employees.
  • Responded to customer inquiries via phone and email, providing accurate product information and resolving issues efficiently.

Trainee in the Management Department

Al-tahtheeb private schools
Sayhat, Eastern Province
07.2019 - 08.2019
  • Utilized software tools for document creation and communication.
  • Addressed discrepancies in paperwork for timely resolution.

Chief Marketing Officer

Adawliah
Khobar, Eastern Province
11.2018 - 01.2019
  • Led development of sales and marketing strategies to enhance customer engagement.
  • Oversaw traditional and digital marketing campaigns to drive business expansion.

HR Administrator

Excellemce foundation for excellence in industrial services
12.2016 - 12.2017
  • Streamlined HR processes and coordinated new hire orientations.
  • Provided training and onboarding for new employees to enhance team performance.

Trainee in the Management Department

Rend National School
Sayhat, Eastern Province
09.2016 - 12.2016
  • Developed documents using Microsoft Word and other tools.
  • Improved efficiency and productivity through skill application.

Education

Diploma - Business Administration And Marketing

Gulf Orbit Institute
Dammam
09.2015 - 2017.09

Skills

  • Computer Skills: Proficient in Microsoft Office Suite

  • Organization & Time Management: Efficient in prioritizing tasks and meeting deadlines

  • Leadership: Strong team supervision and project management capabilities

  • Marketing & Sales: Experience in traditional and social media marketing campaign

  • Computer Skills: Proficient in Microsoft Office Suite

Accomplishments

  • Successfully implemented marketing strategies that increased customer engagement.
  • Recognized for improving HR efficiency through effective onboarding processes.

Timeline

Senior Customer Care Agent

Next Care Company
05.2022 - Current

Trainee in the Management Department

Al-tahtheeb private schools
07.2019 - 08.2019

Chief Marketing Officer

Adawliah
11.2018 - 01.2019

HR Administrator

Excellemce foundation for excellence in industrial services
12.2016 - 12.2017

Trainee in the Management Department

Rend National School
09.2016 - 12.2016

Diploma - Business Administration And Marketing

Gulf Orbit Institute
09.2015 - 2017.09

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Fatimah SELHAM Business management