FATMA ALNEMARI
Jeddah,Saudi Arabia
Summary
High-achieving sales and customer satisfaction with extensive experience in new business strategy and growth. Exceeded sales and performance targets through proactive networking and pitching. Utilized key communication, persuasion and negotiation skills to build profitable customer bases.
Overview
9
9
years of professional experience
Work History
SALES CONSULTANT
Emirates NBD
Jeddah
08.2022 - Current
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Negotiated and closed sales to secure profitable deals and contracts.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Captivated customers with lively presentation, conversational and customer service skills.
- Tailored customer advice to taste and budget for improved sales outcomes.
- Showcased and sold latest models, using updated knowledge to address customer queries.
- Produced results in line with KPI and sales targets.
CUSTOMER COMPLAINTS HANDLER
Taajeer Group
Jeddah
06.2021 - 07.2022
- Identified complaint trends and patterns to report to supervisors and guide changes.
- Documented customer interactions, following company policy and procedure in all engagements.
- Served as first line of contact for customers filing complaints.
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Identified root causes of complaints through effective questioning.
- Helped to prevent further recurrence of recorded issues by recommending corrective action.
- Communicated with customers politely, promptly and professionally.
- De-escalated aggressive behaviour using effective conflict resolution techniques.
- Used time-management skills to minimize complaint lifecycle and meet regulatory timelines.
CUSTOMER SERVICE REPRESENTATIVE
Zain
Jeddah
10.2019 - 12.2020
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
SALES REPRESENTATIVE
Lush Cosmetics
Makkah
09.2014 - 09.2015
- Maximised business potential by providing excellent customer service and ensuring 100 % client retention.
- Contacted satisfied customers to offer additional services.
- Collected and processed payments.
- Helped resolve client problems quickly with superior customer service.
Education
Bachelor of Applied Science - Chemistry
Umm Al-Qura University
Makkah, Saudi Arabia /2011 - /2016
Skills
- Quality management
- Relationship building
- Productivity improvement
- Process improvement
- Technical writing
- Customer relations
- Documentation control
- Sales enablement
- Microsoft Office skills
- Database administration
- Presentation design
- Reporting proficiency
- Advising skills
- Communication skills
Languages
English
Fluent
Arabic
Native
Timeline
SALES CONSULTANT
Emirates NBD
08.2022 - Current
CUSTOMER COMPLAINTS HANDLER
Taajeer Group
06.2021 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Zain
10.2019 - 12.2020
SALES REPRESENTATIVE
Lush Cosmetics
09.2014 - 09.2015
Bachelor of Applied Science - Chemistry
Umm Al-Qura University
/2011 - /2016
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