Fatmah Al-Massad
Riyadh,Riyadh Region
Summary
Confident Debt Collector with excellent work ethic offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations. Dedicated Debt Collector with extensive experience in high-pressure customer service roles. Positive and energetic for improved team morale and productivity. Adaptable and flexible for responsive support. Responsible Collections Specialist looking for position with increased responsibility. Proficient in [Industry] products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
2
2
years of professional experience
Work history
Debt Collector
legal support company
Riyadh, Riyadh Region
06.2021 - Current
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Used scripted conversation prompts to convey current account information and obtain payments.
- backup for the team leader handling team performance and the daily work .
- Exceeded collection target goals with assertive communication and negotiation skills.
- Addressed and resolved customer disputes to support favourable collection rates.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Maintained high volume of calls to meet demands of busy group.
- Worked in call-centre environment handling manual and automatically dialled outbound calls.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
Education
Bachelor of Science - microbiology and botany
king saud university
Riyadh, Riyadh Region 01/2013 - 08/2017
Skills
- Performance improvements
- Dispute management
- Repayment plan negotiating
- Call centre experience
Languages
Arabic
Native
English
Advanced
Timeline
Debt Collector
legal support company
06.2021 - Current
Bachelor of Science - microbiology and botany
king saud university
01/2013 - 08/2017
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