Fatmah Alabdullah
Riyadh,Saudi Arabia
Summary
Results-driven Sales Operations and Account Management professional with 5 years of experience supporting revenue growth across MENA. Skilled in managing end-to-end account operations, including renewals, tender participation, proposal development, and the full order-to-cash cycle. Strong expertise in pricing, margin analysis, and stakeholder coordination, with a proven ability to drive profitable deals and maintain strong client relationships.
Overview
7
7
years of professional experience
Work history
Fulfillment & Renewals Account Manager
Accord Business Group (ABG)
Riyadh
04.2024 - 05.2026
- Managed end-to-end account operations across MENA, covering renewals, invoicing, and collections
- Led tender participation via Etimad portal, including RFP evaluation, documentation submission, and post-award contract execution
- Owned full renewal lifecycle: vendor sourcing, pricing strategy, margin analysis, customer negotiation, and deal closure
- Acted as the primary liaison between customers, vendors, and internal teams to align on proposals, contracts, and project delivery
- Prepared commercial proposals and deal sheets, ensuring profitability and compliance with internal financial targets
- Coordinated contract reviews with legal teams and ensured smooth order-to-cash process from PO to payment collection
Sales Operations Specialist
Help AG
Riyadh
11.2021 - 05.2023
- Ensured team optimum performance, conducting one-to-one reviews to get opportunities' updates and needed action items.
- Submitting supplier registrations and deal registrations to different vendors & customers.
- Collecting related FRPs on Etimad portal.
- Handling CRM queries (creating opportunities, accounts, .. etc).
- Conducting weekly sales meeting & creating excel reports.
Sales Support Administrator
Citrix
Riyadh, Saudi Arabia
09.2019 - 10.2021
- Produced thorough opportunities, quotes, and sales exceptions efficiently to speed up processes.
- Received and proactively followed up on incomplete orders with different internal teams to release them.
- Performed as key client contact to quickly and accurately resolve customer and channel queries for continued client satisfaction.
- Working on Sales Force, COSS, and PowerBI.
- Working with Legal and Compliance teams.
HR Assistant Trainee
Eastern Projects Company
Al Hufuf, Eastern Province
03.2019 - 06.2019
- Performed various administrative functions, including filing company related forms, delivering mail, and calculating the attendance percentage from the Fingerprint sheet using Microsoft Excel.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Education
Bachelor of Science - Information System
King Faisal University
Al Hufuf, Eastern ProvinceSkills
- Excellent verbal and written communication
- Building effective relationships
- Customer support
- Ability to work independently with minimum guidance and equally comfortably with peers
- Capable of leading a small team with responsibility and accountability
- Self-motivated and poses a strong desire to succeed and meet goals
- Effective time management skills
- Proficient in Multitasking and prioritizing
- Passionate for learning and can work under stress
- OCCUPATIONAL SKILLS
- HTML5, CSS3, JavaScript, PHP, Java, Mongo DB, MySQL, Axure RP, Microsoft Office, and Star UML
LANGUAGES
Arabic: Native language
English: C2 Master or proficient
Timeline
Fulfillment & Renewals Account Manager
Accord Business Group (ABG)
04.2024 - 05.2026
Sales Operations Specialist
Help AG
11.2021 - 05.2023
Sales Support Administrator
Citrix
09.2019 - 10.2021
HR Assistant Trainee
Eastern Projects Company
03.2019 - 06.2019
Bachelor of Science - Information System
King Faisal University