Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Fatmah Essa Alkhater

Jubail,Saudi Arabia

Summary

Accomplished professional with expertise in Quality Management Systems, Marketing & Branding Strategy, and Public and Client Relations. Demonstrates proficiency in CRM & Stakeholder Communication and Website & Digital Content Management, driving process optimisation and documentation. Utilises exceptional time management and organisation skills alongside bilingual communication abilities in Arabic-English to enhance stakeholder engagement. Committed to leveraging these competencies to achieve strategic business objectives and foster growth.

Overview

9
9
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work history

Quality & Marketing Specialist

Oil Collection Company for Waste Transfer (Tajmie)
, Saudi Arabia
09.2024 - 07.2025
  • Oversaw the implementation of the Quality Management System (QMS) assigned by the parent company (SIRC), ensuring its alignment with internal procedures and documentation standards.
  • Took ownership of the Quality System Plan by monitoring its execution across departments, supporting compliance with regulatory and operational requirements.
  • Led digital marketing projects including website revamp and official email branding.
  • Acquired new clients through customized outreach and improved client onboarding processes.
  • Designed employee business cards with QR codes for professional engagement and brand visibility.
  • Collaborated with operations, logistics, and HR teams to ensure alignment of marketing and quality efforts.

Admin Assistant

Oil Collection Company for Waste Transfer (Tajmie)
, Saudi Arabia
09.2024 - 07.2025
  • Organized and maintained digital and physical documentation systems.
  • Updated contact databases for internal and external stakeholders.
  • Supported regular reporting and administrative coordination tasks.
  • Organized and led weekly and monthly cross-departmental meetings to review workflow progress and ensure alignment between teams.
  • Prepared and presented reports during these meetings to support decision-making and track departmental performance.

Operations Analyst

Arabian Expert General Contracting Establishment
01.2019 - 01.2021
  • Conducted process analysis and identified optimization opportunities.
  • Implemented workflow improvements that increased team productivity.

Data Entry Clerk

Various Companies
01.2017 - 01.2019
  • Entered and maintained large volumes of data in corporate systems.
  • Managed reports, edited documents, and ensured database integrity.

Education

Bachelor of Business Administration - E-commerce

Saudi Electronic University
Saudi Arabia

Skills

  • Quality Management Systems (QMS)
  • Marketing & Branding Strategy
  • Public and Client Relations
  • CRM & Stakeholder Communication
  • Website & Digital Content Management
  • Process Optimization & Documentation
  • Time Management & Organization
  • Bilingual Communication (Arabic-English)

Certification

Media Monitoring Certification Level II, Meltwater, 01/01/23

Languages

Arabic
Native
English
Advanced

Timeline

Quality & Marketing Specialist

Oil Collection Company for Waste Transfer (Tajmie)
09.2024 - 07.2025

Admin Assistant

Oil Collection Company for Waste Transfer (Tajmie)
09.2024 - 07.2025

Operations Analyst

Arabian Expert General Contracting Establishment
01.2019 - 01.2021

Data Entry Clerk

Various Companies
01.2017 - 01.2019

Bachelor of Business Administration - E-commerce

Saudi Electronic University

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