FATMA OUMAR HAMAD
Jeddah,02
Summary
Enthusiastic , Dependable and Friendly Captain waitress with Over 6 years of experience. Secures team success through hard work, attention to detail and excellent organization. Shares procedural knowledge to achieve results.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Captain Waitress
InterContinental Hotel
02.2023 - Current
- Showed high-level understanding of fine dining standards and practices.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained new waitstaff in proper service techniques to uphold high standards of dining experience for customers.
- Promoted positive teamwork amongst colleagues through clear communication and mutual support during busy shifts.
F&B Captain
Bay La Sun Hotel And Marina
12.2021 - 12.2022
- Apply highest F&B service standers according to (LQA).
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Delivered exceptional service by greeting and serving customers in timely, friendly Manner.
- Resolved conflicts among team members through active listening skills, fostering positive work environment for increased job satisfaction.
Captain Waitress
Belajio Resort
07.2020 - 11.2021
- Created safe restaurant environment for staff and guests, reviewing health and safety checklists to ensure consistent compliance with HACCP and COVID-19 policies and legislation.
- Handled customer complaints and resolved conflicts between waitstaff and restaurant personnel, employing with vocational acumen to facilitate positive outcome.
Captain Waitress
Mazoft Watter
02.2019 - 07.2020
- Coordinated food service operations between kitchen staff and dining room servers.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Causal restaurant with social relevancy and intentionality.
Waitress
Dream Nights Restaurant And Lounge
02.2016 - 02.2019
- Greeted new customers, discussed specials, and took food and drinks orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Classic Restaurant And Café
01.2015 - 02.2016
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
Secretary
Al Tamauz Al Raqie
01.2013 - 01.2015
- Scheduled appointments and conducted follow-up calls to clients.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
High School Diploma - Sciences
The Sixty-second
Jeddah.Saudi Arabia 03.2009
Skills
- Strong ability to work ,stand and move up and down for long periods without being exhausted
- Friendly disposition to guests ;strong enthusiasm for job; highly motivated with great ability to work harmoniously in team
- Ability to work under pressure without been stressed
- Menu Knowledge,
- POS Systems Operations (Micros , Omega, Phoenix)
- Computer skills: basic using as Microsoft office , Internet, Emailing
- Buffet , Set up , opening and closing ,Name tags making, bar-tending
- Flexibility, Organization skills,Multi-Tasking
- Exceptional communication
- Flexible Schedule
- Team Management
- Cash handling proficiency
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Captain Waitress
InterContinental Hotel
02.2023 - Current
F&B Captain
Bay La Sun Hotel And Marina
12.2021 - 12.2022
Captain Waitress
Belajio Resort
07.2020 - 11.2021
Captain Waitress
Mazoft Watter
02.2019 - 07.2020
Waitress
Dream Nights Restaurant And Lounge
02.2016 - 02.2019
Cashier
Classic Restaurant And Café
01.2015 - 02.2016
Secretary
Al Tamauz Al Raqie
01.2013 - 01.2015
High School Diploma - Sciences
The Sixty-second
Accomplishments
- Achieved 92% by completing LQA Valuation with accuracy and efficiency.
- Supervised team of 10 staff members.
Certification
Life Ambassador First Aid
Date Of Birth
10.04.1994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading, Music , Cooking
Emotional Connection Reading Books can create an emotional connection between me and the characters. As im identifing with the characters in a story, I may experience a range of emotions such as joy, sadness, fear, and love.
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