FAWAD MOHAMMAD

Dark Store Supervisor: 10 Jun 2019 to current now.

• Managed store operations to ensure efficient workflow and customer satisfaction.
• Oversaw order management processes, including picking, packing, and dispatching to meet delivery timelines.
• Directed warehouse team in daily operations, fostering collaboration and maintaining high standards of service.
• Ensured accurate tracking of warehouse purchase orders and sales orders.
• Courier Representative 6 July 2018 to 9 June 2019
• Increased customer satisfaction with prompt resolution of complaints and queries.

• Enhanced merchandise presentation to engage customers effectively.
• Ensuring that best sellers reach their full potential.
• Maintained stocked, rotated, and clean store areas to optimize customer experience.
• Making sure customers find everything need in right place.
• Assisted customers with queries to ensure satisfaction and support purchasing decisions.
• Boosted product visibility by creating appealing displays.
• Conducted comprehensive market research for understanding customer preferences.

• Managed reservations and ticket sales for passengers, ensuring accurate and timely service.
• Utilized exceptional interpersonal skills to engage with diverse clientele, enhancing customer satisfaction.
• Demonstrated proficient computer skills to streamline booking processes and improve operational efficiency.
• Achieved certification in relevant field.
• Strong problem-solving skills.
• Handled customer complaints promptly and effectively, maintaining company reputation.