Fawaz Alfawaz

· Lead and operationalize a strategic vision for patient experience aligned with national benchmarks

· Analyze real-time Press Ganey patient feedback and build data-driven improvement plans

· Serve as the voice of patients in executive meetings to influence leadership decisions

· Drive service recovery initiatives and digital feedback loops to improve responsiveness

· Engage stakeholders through weekly executive rounds and experience innovation workshops

· Optimized inpatient throughput and decreased average length of stay

· Designed a patient-friendly discharge pathway, ensuring timely and safe transitions

· Partnered with care teams to increase satisfaction during discharge moments

. Managed team dynamics by implementing conflict resolution strategies.

· Oversaw patient complaint resolution via internal communication platforms

·Strengthened the feedback governance system, ensuring timely closure of cases

· Chaired weekly KPIs meetings to track complaint trends and implement service improvements

· Advocated for the patient voice across departments to ensure accountability

· Spearheaded pre-opening operations for patient services across Outpatient clinics and Inpatient wards.

· Led COVID-19 Screening & Vaccination Centers; introduced high-volume flow redesign

· Improved frontline staff engagement and designed excellence recognition systems

· Supported clinical teams in treatment planning and admission logistics

· Improved communication between case management and medical departments

· Maintained real-time bed utilization and referral coordination dashboards