Work Preference
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Riyadh, Saudi Arabia
Open to relocation:
Yes
Minimum Desired Compensation
ر.س175000/yr
Important To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPersonal development programsCareer advancement
5
Years of experience
1
Certification
5
Years of experience
Strategic Operations Leader with expertise in developing systems for control rooms, transit, and large-scale entertainment. Transforms pre-opening environments into structured operations by authoring SOPs, designing attendance systems, and leading cross-functional teams. Experienced in centralized control room monitoring, metro operations, and incident command, with a strong focus on building tools and training content.
Work History
Operations Supervisor
7 Months- Lead pre-opening operational readiness for a large-scale entertainment facility, supervising 40+ frontline staff across GSA, F&B, and housekeeping functions, including shift scheduling, escalation handling, and incident reporting.
- Authored Sky Trail SOP and integrated into master DA3K Operations Manual, enhancing document usability and establishing a reference standard for ride/attraction procedures.
- Designed and built the attendance tracking, uniform/procurement, and staff assessment systems from scratch (Excel + Microsoft Forms + Power Automate), replacing manual processes with auditable, standardized workflows.
- Developed bilingual Arabic-English operations glossary (~100+ terms) and trained staff groups on its use, supporting effective communication and standardized onboarding across facility.
- Coordinated multidisciplinary teams (FM, Security, QHSE, Contractors) to ensure compliance and service continuity ahead of opening, facilitating seamless operational readiness.
Operations Specialist
2 Years 5 Months- Oversaw live station and platform operations within 24/7 high-volume metro network, coordinating dispatch delays and emergency stops with train operators and central control room.
- Maintained operational logs, incident records, and regulatory compliance documentation across shifts, ensuring adherence to standards while delivering customer-facing service.
Control Room Operator
1 Year 4 Months- Monitored and controlled site-wide systems from centralized control room across multi-tower development, tracking alarms, access control, and building systems in real time to ensure operational safety and efficiency.
- Detected and escalated incidents across multiple departments, coordinated emergency response, dispatched field teams, and maintained incident logs and shift handover reports for compliance and accountability.
- Monitored facility operations to ensure compliance with safety and operational protocols.
- Coordinated communication among team members during emergency situations to enhance response efficiency.
- Operated control systems to manage building utilities, ensuring optimal performance and reliability.
Education
Bachelor’s Degree - English Language
Skills
SOP development
Systems development
Control room operations
Operational readiness
Emergency response coordination
Incident management
Team leadership
SOP Authorship & Operations Manual Development
Accomplishments
- Led the development of the Discovery Attraction SOP, achieving Warner Bros. approval with no comments and supporting operational readiness for pre-opening.
- Consolidated O&M requirements into operational procedures, checklists, and the Discovery Operating Manual, translating technical requirements into practical frontline processes.
- Coordinated operational readiness activities covering SOPs, ITRs, training records, checklists, and compliance documentation across multiple stakeholders.
- Drove process improvement through structured documentation, operational gap identification, and implementation of standardized procedures to support safe and consistent attraction operations.
- Supervised team of 40 staff members.
Certification
OSHAcademy Safety and Health Training | OSHA – General Industry Safety and Health | 2024-10
Digital Marketing | Saudi Digital Academy 2020
Languages
English: Advanced | Arabic: Native
Timeline
Operations Supervisor
SEVEN I Saudi Entertainment Ventures
02.2026 - CurrentRead More
Operations Specialist
Riyadh Metro (Flow Consortium)
09.2023 - 02.2026Read More
Control Room Operator
Jabal Omar Development
09.2021 - 01.2023Read More
Umm Al Qura University
Bachelor’s Degree from English Language
Read More