fawaz khalid al hendi
jeddah
Summary
Detail-oriented professional with advanced competencies in Microsoft Office, including Excel, and a proven ability to resolve issues efficiently under pressure. Skilled in personnel administration, administrative tasks, and memorial planning and organisation, complemented by strong problem-solving and analytical abilities. Adept at effective communication and delivering results through meticulous attention to detail, with a focus on achieving operational excellence.
Experienced professional with focus on overseeing front desk operations and ensuring exceptional customer service. Skilled in streamlining processes to enhance guest satisfaction and operational efficiency. Capable of leading team to deliver high standards in fast-paced environment.
Overview
8
8
years of professional experience
Work history
Reception Supervisor
Al-Wokalaa Al-Muwahad
jeddah
09.2021 - 09.2024
- Supervised daily operations of front desk ensuring smooth guest interactions.
- Coordinated training sessions for new reception staff promoting team integration.
- Managed appointment scheduling utilizing advanced booking systems for efficiency.
- Assisted in resolving guest complaints swiftly enhancing overall customer satisfaction.
- Maintained records of guest interactions contributing to enhanced service protocols.
- Managed office supplies inventory keeping the reception area well-stocked at all times.
Security Forces – Ministry of Interior
Ministry of hajj
mecca
09.2018 - 09.2020
- Ensured compliance with safety regulations and protocols during security operations.
- Conducted thorough inspections of premises to identify potential security risks.
- Collaborated with team members to implement effective security measures across assigned areas.
- Monitored surveillance systems and reported suspicious activities to relevant authorities.
- Responded promptly to incidents, applying emergency response procedures as necessary.
- Documented security incidents and prepared detailed reports for management review.
Seller
mobily
jeddah
09.2016 - 09.2020
- Engaged customers by providing exceptional service and product knowledge.
- Assisted in maintaining inventory levels and ensuring product availability.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to create an inviting shopping environment.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Resolved customer inquiries and complaints in a professional manner.
Education
Diploma - Civil engineering
The Technical College in Jeddah
jeddah /2021 - /2024
Skills
- Thorough attention to detail
- Microsoft Office expert
- Advanced Excel competencies
- Problem solving and analysis
- Administrative experience
- Personnel administration
- Effective issue resolution
- Efficient under pressure
- Memorial planning and organisation
- Good communication skills
Languages
English
Native
Arabic
Native
Timeline
Reception Supervisor
Al-Wokalaa Al-Muwahad
09.2021 - 09.2024
Security Forces – Ministry of Interior
Ministry of hajj
09.2018 - 09.2020
Seller
mobily
09.2016 - 09.2020
Diploma - Civil engineering
The Technical College in Jeddah
/2021 - /2024