Fay AlNaim
Dammam, Saudi Arabia,01
Summary
I'm seeking personal and professional growth where I can continue to develop my career. A fast learner who is willing to learn new skills that will benefit me and the space I work in. A leader who will lead a whole team to success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Enquiry Supervisor
DHL Express
Khobar
08.2019 - Current
- Monitoring the team productivity, providing constructive feedback
and coaching.
- Investigating and solving customers service complaints.
- Observes and evaluates the team performance.
- Ensuring that staff have professional development plans in place.
- Ensuring that the work environment is safe, secure and healthy.
- Helping the team understand performance targets and goals.
- Managing the department projects (NPA, Live Chat, Social Media).
Customer Enquiry Advisor
DHL Express
Khobar
04.2018 - 08.2019
- Provide consultation to customers and suggest solutions.
- Ensuring to respond to customers enquires, and offer services.
- Working as team leader and support the management in order to maintain the department KPIs and goals.
Accountant
Association of volunteer work
Khobar
01.2018 - 04.2018
- Payroll.
- Bank payment and receipt vouchers.
- Review monthly petty cash invoices.
- Make programs and activities budget.
Visitor Services
National Talents Company
Khobar
02.2017 - 01.2018
- Worked as a visitor services team leader at the energy exhibit summer
program 2017.
- The volunteers champion for the energy exhibit summer program
2017.
- Leading VIP & school visits.
Education
Bachelor of Financial Management
Imam Abdulrahman Bin Faisal University
Dammam 08.2012 - 01.2017
Skills
Leadership
Attention to detail
Excellent communication and management skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Accomplishments
- Certificate of appreciation, 2013-2014-2015 University of Dammam
- Employee of the year, 2020 DHL Express
- Employee of the month, 2021 DHL Express
Timeline
Customer Enquiry Supervisor
DHL Express
08.2019 - Current
Customer Enquiry Advisor
DHL Express
04.2018 - 08.2019
Accountant
Association of volunteer work
01.2018 - 04.2018
Visitor Services
National Talents Company
02.2017 - 01.2018
Bachelor of Financial Management
Imam Abdulrahman Bin Faisal University
08.2012 - 01.2017