Fayaz Ahamed A
Dammam,Kingdom of Saudi Arabia
Summary
Results-driven ERP Functional Consultant with expertise in implementation, business analysis, and requirements gathering. Specialises in requirement specification, functional documentation, and gap analysis. Skilled in ERP configuration, data migration, and user acceptance testing, contributing to effective go-live support. Experienced in customer onboarding, user training, and maintaining strong relationships, with a focus on VAT compliance and ZATCA integration.
Overview
1
1
Language
3
3
years of post-secondary education
11
11
years of professional experience
Work history
Senior ERP Functional Consultant – Implementation Lead
Newage Software Solutions
Saudi Arabia
2024.03 - 2026.07
- Led end-to-end ERP implementation projects for customers across Saudi Arabia and GCC.
- Delivered ERP implementations improving client operational efficiency.
- Delivered ERP implementations for customers across Saudi Arabia, UAE, Qatar, and Bahrain.
- Implemented 15+ ZATCA e-invoicing integrations for Saudi customers.
- Led commercial discussions for ERP add-ons, including ZATCA integration modules.
- Conducted project kickoffs defining implementation roadmaps for stakeholder alignment.
- Gathered business requirements and translated them into functional specifications.
- Prepared BRS documents and coordinated with development teams for build readiness.
- Configured ERP modules according to each customer business process.
- Managed customer onboarding and guided ERP implementation lifecycle completion.
- Performed data migration and validated migrated business data accuracy.
- Conducted UAT and supported production go-live activities for smooth cutover.
- Delivered onsite and remote ERP training sessions to users.
- Facilitated ERP training for more than 300 end users to improve utilisation.
- Created 25+ detailed business requirement specifications to guide product enhancements.
- Coordinated with sales development and support teams for successful delivery outcomes.
- Received customer appreciation for high-quality implementation and consulting services.
ERP Functional Consultant / Team Lead
Newage Software Solutions Pvt Ltd
, India
2018.09 - 2024.02
- Managed six ERP consultants to coordinate implementations and ongoing support activities.
- Led six ERP consultants delivering implementation and support activities.
- Delivered 40+ GST e-invoicing projects through end-to-end configuration and validation.
- Implemented 20+ SCMTR projects by configuring modules and guiding go-lives.
- Provided functional ERP consulting for logistics and freight forwarding workflows.
- Supported 200+ logistics ERP customers with system query troubleshooting and fixes.
- Monitored project delivery timelines and maintained SLA compliance during execution.
- Handled customer escalations and drove timely resolution of issues.
- Supported 200+ logistics ERP customers with system query troubleshooting and fixes.
- Managed six ERP consultants to coordinate implementations and ongoing support activities.
- Delivered 40+ GST e-invoicing projects through end-to-end configuration and validation.
- Implemented 20+ SCMTR projects by configuring modules and guiding go-lives.
- Improved customer satisfaction through proactive issue management and functional consulting.
ERP Support Analyst
Newage Software Solutions Pvt Ltd
2015.10 - 2018.08
- Delivered functional support for Logistics ERP solutions to optimise user experience.
- Supported customers via phone, email, and ticketing systems to resolve issues promptly.
- Collaborated with Development teams to implement product enhancements based on user feedback.
- Conducted customer review meetings and issue resolution.
Education
MBA – Master of Business Administration - Logistics & Shipping Management
The School of Business Logistics
Chennai, IndiaBachelor of Commerce - Corporate Secretaryship
The New College (Autonomous)
Chennai, India 2010.07 - 2013.05
Skills
- ERP implementation
- ERP functional consulting
- ZATCA solutions
- E-invoicing solutions
- Business analysis
- Requirements gathering
- Requirements specification
- Functional specifications
- Gap analysis
- ERP configuration
- Data migration
- User acceptance testing
- Go-live support
- User training
- Jira project management
LANGUAGES
English, Tamil, Hindi & Urdu
MAJOR PROJECTS
ZATCA E-Invoicing Integration, Successfully implemented ZATCA integration for 15+ Saudi customers, Configured ERP integration with ZATCA platform, Managed end-to-end testing and production deployment, ERP Implementation, Successfully delivered 10+ ERP implementations, Customer onboarding, Data migration, User training, UAT, Production Go-Live, GST E-Invoicing, Implemented GST E-Invoicing for 40+ customers, Customer training and implementation, SCMTR Implementation, Successfully implemented SCMTR reporting for 20+ customers, Configured EDI reports for Customs ICEGATE filing
PERSONAL DETAILS
- Nationality: Indian
- Current Location: Kingdom of Saudi Arabia
- Iqama Status: Transferable
- Availability: Immediate / As per Notice Period
Timeline
Senior ERP Functional Consultant – Implementation Lead
Newage Software Solutions
2024.03 - 2026.07
ERP Functional Consultant / Team Lead
Newage Software Solutions Pvt Ltd
2018.09 - 2024.02
ERP Support Analyst
Newage Software Solutions Pvt Ltd
2015.10 - 2018.08
Bachelor of Commerce - Corporate Secretaryship
The New College (Autonomous)
2010.07 - 2013.05
MBA – Master of Business Administration - Logistics & Shipping Management
The School of Business Logistics