Fayez Awad
Riyadh,Saudi Arabia
Summary
Detail-oriented professional with expertise in billing, hospitality standards, and reception management. Delivers exceptional customer service while effectively resolving conflicts and maintaining composure under pressure. Skilled in stock control and call handling, fostering positive client interactions through clear communication and active listening.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work history
Receptionist at hotel
Al Farhan Group | Golden Dune Hotel Apartments & S
Riyadh, Saudi Arabia
2019.11 - 2026.06
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Supported operations during busy periods, ensuring smooth service delivery under high pressure.
- Maintained cleanliness and organisation of reception area to create welcoming environment. to uphold professional office reputation.
- Processed visitor and contractor passes to manage access effectively. and recorded visits on security system.
- Managed up-to-date company brochures and promotional material, enhancing client engagement and awareness.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Cashier
Al Rayyan Markets
Riyadh
2016.12 - 2018.12
- Handled high volumes of transactions during holiday seasons efficiently.
- Resolved customer complaints professionally leading to higher retention rates.
- Communicated product information to customers, driving informed purchases.
- Assisted customers with enquiries to enhance their shopping experience.
- Welcomed every customer with a friendly greeting at the entrance., creating a friendly shopping environment.
- Trained new cashiers on store policies and procedures to maintain standards.
- Maintained clean and organised workspace to ensure efficient service.
Education
High School -
Maghagha school
Egypt 2010.09 - 2013.06
Skills
Reception maintenance
Billing experience
Hospitality standards
Customer Service
Call handling
Greeting customers
Customer engagement
Attention to Detail
High efficiency
Just In Time control
Calm under pressure
Conflict Resolution
Clear communication
Active listener
Positive outlook
Professional attitude
Clear communicator
Clean and tidy nature
Languages
English
Upper intermediate
Spanish
Beginner
Timeline
Receptionist at hotel
Al Farhan Group | Golden Dune Hotel Apartments & S
2019.11 - 2026.06
Cashier
Al Rayyan Markets
2016.12 - 2018.12
High School -
Maghagha school
2010.09 - 2013.06