Fayhaa Awliyaa
Jeddah
Summary
Experienced manager and salesperson, skilled in fostering a collaborative and high-performing environment that consistently delivers exceptional customer experiences and cultivates brand loyalty. Demonstrated ability to oversee and adapt processes to dynamic conditions, driving efficiency and maximizing profits. Motivational leader with a talent for building strong relationships with customers, employees, and senior management. Solid background in administrative and financial analysis as a Property Administrator, ensuring smooth operations in rental properties through effective communication and time management skills. Extensive knowledge of conflict resolution techniques enables prompt and efficient issue resolution.
Overview
10
10
years of professional experience
Work History
Manager
LodinG
09.2020 - 04.2024
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Monitored employee performance and identified performance gaps for corrective action
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
Sales Associate
Browns Shoes Inc.
11.2018 - 03.2020
- Passionately Assisted clients with selecting appropriate footwear and its accessories considering their sizes, foot shapes, and problem areas using attentive listening skills in courteous, friendly, and professional manner
- Consistently exceeded sales targets and contribute to team success
- Foster strong relationships with team members, customers and upper management
Teaching Assistant
University of Guelph
09.2016 - 12.2017
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Taught courses under guidance of senior instructors.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
Property Administrator
Park Property Management
02.2014 - 08.2016
- Collected monthly payments, processed lease applications, and ensured timely communication with prospects
- Built vendor relationships, managed billing statements, and ensured accurate, timely payments
- Handled resident complaints, expedited maintenance requests, and improved resident satisfaction
Education
Masters - Biotechnology
University of Guelph
Guelph02.2018
Bachelor of Science - Genomics & Biotechnology
King Abdulaziz University
Jeddah, Saudi Arabia 04.2014
Skills
- Exceptional customer service communication and interpersonal skills
- Emotional and social interaction intelligence
- Highly organized
- Accounts Receivable/Payment Collection
- Skilled Multi-Tasked
- Administrative Tasks
- Ability to thrive in a fast paced environment
- Experienced with Yardi 7
References
Available upon request
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Manager
LodinG
09.2020 - 04.2024
Sales Associate
Browns Shoes Inc.
11.2018 - 03.2020
Teaching Assistant
University of Guelph
09.2016 - 12.2017
Property Administrator
Park Property Management
02.2014 - 08.2016
Masters - Biotechnology
University of Guelph
Bachelor of Science - Genomics & Biotechnology
King Abdulaziz University
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