Fazal Ahamed Mohamed Basheer

Handling HR & GR functional outsourcing services, HR Audit & Assessment, HR Advisory & Consultancy, Data entry, Creating HR Policies and procedures for Banks & companies, Recruitment and Executive Search.

Payroll, Attendance & Benefits Transactional Management / Employee Data / Records Management / Leave / Vacations Transactions Management / Medical Insurance Management.

1. HR & GR Functional Outsourcing Services: Providing outsourced HR and GR functions to organizations, which may include managing HR operations, employee data management, payroll processing, and benefits administration on behalf of the client.

2. HR Audit & Assessment: Conduct audits and assessments of an organization's HR practices, policies, and procedures to ensure compliance with legal requirements, industry best practices, and internal standards.

3. HR Advisory & Consultancy: Offering expert guidance and consultation to organizations on HR-related matters, such as employee relations, performance management, talent development, organizational design, and HR strategy.

4. Data Entry: Assisting with data entry tasks, which may involve inputting employee information, payroll data, attendance records, or other relevant information into HR systems or databases.

5. Creating HR Policies and Procedures for Banks & Companies: Developing customized HR policies and procedures tailored to the specific needs and regulatory requirements of banks and companies. This may include areas such as employee code of conduct, recruitment and selection, performance management, training and development, and disciplinary procedures.

6. Recruitment and Executive Search: Providing services to assist with the recruitment and selection of employees, including sourcing candidates, conducting interviews, and recommending qualified individuals for employment. An executive search may focus on identifying and recruiting senior-level or executive positions.

7. Payroll, Attendance & Benefits Transactional Management: Managing various aspects of payroll administration, attendance tracking, and benefits management, including processing employee salaries, monitoring attendance records, administering employee benefits programs, and ensuring compliance with relevant regulations.

8. Employee Data/Records Management: Handling the maintenance and management of employee data and records, ensuring accuracy, confidentiality, and compliance with data protection regulations.

9. Leave/Vacation Transactions Management: Managing employee leave and vacation requests, tracking accrued leave balances, processing leave requests, and ensuring compliance with leave policies and legal requirements.

10. Medical Insurance Management: Administering employee medical insurance programs, including enrollment, claims processing, coordination with insurance providers, and resolving employee inquiries related to medical coverage.

Responsible for leading and managing the overall sales strategy, operations, and performance of the company. They will oversee the sales team, drive revenue growth, develop new business opportunities, and maintain strong relationships with key clients. Collaborate with other departments to align sales efforts with the overall business objectives.

1. Sales Strategy and Planning: Develop and implement the overall sales strategy and plans to achieve revenue targets. This involves analyzing market trends, identifying opportunities, and determining sales goals and targets.

2. Team Leadership: Lead and manage the sales team, including hiring, training, mentoring, and providing ongoing coaching and support. Set performance expectations, monitor individual and team performance, and provide feedback and guidance to ensure the team's success.

3. Sales Forecasting and Reporting: Monitor sales metrics, analyze sales data, and prepare sales forecasts and reports to track progress towards targets. Identify areas of improvement, address any performance gaps, and take corrective actions as necessary.

4. Relationship Management: Build and maintain strong relationships with key customers, partners, and stakeholders. Work closely with the marketing department to develop and execute effective sales and marketing campaigns.

5. Business Development: Identify and pursue new business opportunities, develop strategic partnerships, and expand the customer base. Stay informed about industry trends, competitor activities, and market conditions to make informed business decisions.

6. Sales Performance Evaluation: Evaluate the performance of sales representatives and the sales team as a whole. Conduct regular performance reviews, provide constructive feedback, and implement strategies to improve sales effectiveness and efficiency.

7. Sales Budgeting and Resource Allocation: Prepare and manage the sales budget, allocate resources effectively, and ensure that the sales team has the necessary tools, training, and support to achieve their targets.

8. Sales Process Optimization: Continuously assess and improve the sales processes, methodologies, and tools to enhance sales productivity and efficiency. Implement best practices and sales automation tools to streamline workflows and improve sales effectiveness.

9. Collaboration and Communication: Foster effective communication and collaboration between the sales team and other departments, such as marketing, operations, and customer service. Ensure alignment and coordination to deliver a seamless customer experience.

10. Market Research and Competitive Analysis: Stay up to date with industry trends, customer needs, and competitor activities. Conduct market research and competitive analysis to identify market gaps, opportunities, and potential threats.

Attending operations meetings, assisting with guest complaints, preparing presentations, assisting with various support functions including calls, filings and general correspondence, creating monthly and weekly STR reports, and creating presentation materials for GM. Monitor the coordination between all departments for smooth & efficient operations. Auditing ISO 22000 and HACCP. Handling MC for purchasing - approvals & Opera for rates approval, handling booking engine rate Tiger and other channels.

Organizing staff parties yearly, handling staff complaints, and guest complaints and checking the staff accommodations as routine. Following Duty Manager Reports and Night Manager Reports. Reconciled monthly operational reports, with a budget and submitted them to GM.

1. Daily Operations Management: Oversee and coordinate day-to-day operations, ensuring that all departments are functioning effectively and efficiently. This includes monitoring staff performance, addressing operational issues, and implementing improvement measures as needed.

2. Guest Experience Management: Ensure that guests have a positive experience by maintaining high service standards, addressing guest concerns or complaints promptly, and coordinating with relevant departments to resolve issues.

3. Staff Coordination and Training: Coordinate and communicate with various departments, such as the front desk, housekeeping, food and beverage, and maintenance, to ensure smooth coordination and collaboration. Assist with staff training and development initiatives to enhance service delivery.

4. Inventory and Supply Management: Monitor and manage inventory levels of supplies, equipment, and materials required for daily operations. Coordinate with vendors and suppliers to ensure timely delivery and stock availability.

5. Safety and Security Compliance: Ensure compliance with safety and security protocols and regulations to maintain a safe environment for guests and employees. Coordinate emergency response procedures and take appropriate actions in emergencies.

6. Event and Function Coordination: Assist in the planning and execution of events, conferences, or functions held within the establishment. Coordinate with various departments to ensure all arrangements are in place, such as meeting room setup, audiovisual equipment, catering, and guest accommodations.

7. Financial and Budget Management: Assist in monitoring and controlling operational expenses within budgetary guidelines. Coordinate with the finance department to ensure accurate billing, invoicing, and financial reporting.

8. Quality Assurance and Standards: Implement and maintain quality assurance standards and procedures to ensure consistency in service delivery and adherence to brand or organizational standards. Conduct regular inspections and audits to identify areas for improvement.

9. Technology and Systems Support: Utilize hospitality management systems and technology platforms to support operations and streamline processes. Provide training and support to staff on the use of systems and troubleshoot any technical issues that arise.

10. Communication and Documentation: Facilitate effective communication and information sharing among departments, ensuring that relevant information is conveyed accurately and promptly. Maintain documentation and records related to operations, guest requests, and incidents.

Assignments include such duties as office coordination, scheduling meetings, preparing and maintaining office records, reports, and correspondence about the professional's and management staff's area of responsibility.

Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Completed duties to deliver on targets with accuracy and efficiency.

Used Microsoft Word and other software tools to create documents and clear communications.

Coordination of the food and beverage department including; staffing, stock control, cash handling, order taking, preparing rosters, delivery of events and reporting. This includes coordination of services and support personnel (ushers and merchandise sellers) as well as management of contractors.

Handling outside functions at Durrah Beach Resorts at Jeddaah. Handling F&B Menu - prices and costings with the support of Executive Chef & F&B Manager. Mostly following hygiene and staff grooming.