Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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FAZAL UDDIN SYED

FAZAL UDDIN SYED

Summary

Dynamic professional with expertise in ERP and CRM management, data analysis, and innovative sales strategy. Demonstrates proficiency in ERP systems, complemented by advanced skills in MS Office applications. Adept at problem solving with a strong focus on team motivation techniques and sales operations. Committed to enhancing business efficiency through effective order management and after-sales support.

Overview

9
9
years of professional experience

Work history

ERP and Sales Support

Convergent Technology
09.2024 - 06.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Completed customer orders with speed and accuracy.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Senior order management specialist

Al Marshad Trading Co
01.2021 - 09.2024
  • Facilitated efficient order management through streamlined ERP and CRM transactions.
  • Coordinated with project sales execution team on procurement and delivery processes.
  • Prepared and submitted invoices related to sales transactions for customer approval.
  • Maintained daily communications between Sales and internal support teams across various functions.
  • Executed follow-ups on order confirmations to expedite required goods for urgent projects.
  • Managed customer credit accounts to maintain seamless transaction flow.
  • Supplied transaction templates for UI system application in sales and finance departments.
  • Analysed metrics to identify sales trends and improve operational efficiency.

Sales Coordinator

Al Falak Electronics Co
12.2019 - 01.2021
  • Managed the preparation of sales reports to ensure up-to-date information availability.
  • Enhanced customer satisfaction by managing sales enquiries effectively.
  • Liaised regularly with logistics department to ensure timely deliveries.
  • Improved order accuracy through meticulous invoice verification process.
  • Achieved decreased order processing time with proficient use of CRM tools.
  • Generated monthly sales forecasts which helped in inventory management.
  • Coordinated sales activities with effective communication between sales teams and clients.
  • Processed purchases and sales orders promptly.

Retail Store Manager

Electronic Systems Pvt Ltd
01.2016 - 09.2019
  • Enhanced store appearance with meticulous merchandising strategies.
  • Maintained high levels of cleanliness throughout the store, enhancing shopping experience for patrons.
  • Coordinated special promotions and events, generating increased footfall during peak seasons.
  • Liaised effectively with other departments for seamless operation coordination.
  • Oversaw daily cash management, minimising discrepancies and errors.
  • Developed strong supplier relationships, resulting in better product availability.
  • Ensured legal compliance in all store operations to prevent any potential liabilities or penalties.
  • Handled regular inventory checks, ensuring optimal stock levels at all times.

Education

Master of Business Administration - Program

Computer Science and Engineering - undefined

Board of Intermediate Education

School of Secondary Education - undefined

Skills

  • ERP and CRM management
  • Vendor Registration
  • Credit Management
  • After-sales support
  • Inventory Management
  • Problem solving
  • Store operations
  • Microsoft Dynamics 365 (Finance and Operations)
  • SAP S/4 HANA cloud
  • MS Office - Word, Excel, PowerPoint (Updated Version)


Languages

English
Arabic
Urdu

Personal Information

  • Iqama Status: Transferrable
  • Passport Number: T1108601
  • Date of birth: 05/23/1992
  • Nationality: Indian
  • Marital status: Single

Timeline

ERP and Sales Support

Convergent Technology
09.2024 - 06.2025

Senior order management specialist

Al Marshad Trading Co
01.2021 - 09.2024

Sales Coordinator

Al Falak Electronics Co
12.2019 - 01.2021

Retail Store Manager

Electronic Systems Pvt Ltd
01.2016 - 09.2019

Master of Business Administration - Program

Computer Science and Engineering - undefined

Board of Intermediate Education

School of Secondary Education - undefined

FAZAL UDDIN SYED