Yazan Marwah

Resolved customer concerns promptly to maintain satisfaction.

Built lasting relationships with clients through customer service interactions.

Collected and processed payments.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Collaborated with marketing and other professionals to coordinate marketing efforts.

Developed customer loyalty schemes to increase customer loyalty and repeat business.

Achieved monthly sales and performance KPIs for improved team success.

Worked collaboratively with colleagues and agencies to deliver fully integrated cross-channel marketing campaigns and activities.

Reviewed and renegotiated key contracts to maintain cost-effectiveness.

Oversaw records covering purchasing transactions, distribution flow and stock storage.

Kept clear, up-to-date records of stock, components and materials.

Reported on monthly and annual activity to assess performance against goals.

Conducted market research for competitive analysis and strategic planning.

Monitored sales trends, predicting future demands effectively.

Handled customer queries and complaints professionally, resulting in repeat business.

Coordinated with suppliers for timely delivery of products.

Trained new staff members in sales procedures and company policies.

Responsible for key clients

Responsible for impotr and export operations