Feda'a Raya
Riyadh,Saudi Arabia
Summary
To seek a responsible and career-oriented position within a reputed organization in order to utilize my qualification, experience, professional skills and expertise to the optimum level to further develop my career, I'm looking to continue the challenge for a new role in the same industry
Overview
17
17
years of professional experience
Work History
Operation Manager
A'min Insurance Broker
Riyadh
01.2020 - Current
- Developed, recommended and implemented department strategies to improve employee work quality and speed.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise profitability.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
Medical U/W and Policy Admin Supervisor
Buruj Insurance Co
Riyadh
08.2012 - 12.2019
- Pricing and issuing medical quotations for corporate and SME's
- Managing medical policies endorsements e.g. addition, deletion and upgrade.
- Maintaining customer relationships with providers, brokers, agents, and other stakeholders
- Reviewing and analyzing the claim experience to estimate new and renew medical quotation
- Analysis portfolio loss ratio and performance
Policy Administrator Supervisor
Malath Insurance and Reinsurance Co
Riyadh
07.2008 - 07.2012
- Overview daily tasks and assuring POS workflow
- Issuing policy with special terms and conditions based on CHI.
- Overview major in-patient and out-patient cases with hospitals
- Developing internal systems for medical department and POS
- Handled financial transactions, creating and filing accurate records.
Policy Administrator
Al Rajhi Takaful Cooperative Insurance Co
Riyadh
11.2006 - 07.2008
- Issuing corporates and SME policy
- Managing medical policies endorsements e.g. addition, deletion and upgrade.
- Medical Cards printing
- follow up all clients requests.
- Implemented process improvements and learning environment enhancements including medical system and cards printing.
Education
Bachelor of Information Technology (BIT) - Computer engineering
Syrian Virtual University
Homs / Syria 2002 - 2006
Diploma in Computer Engineering - Computer Engineering
Al Baath University
Homs / Syria 2002 - 2004
Chartered Insurance Institute (CII) - Insurance
BIBF (Bahrain)
Manama / Bahrain 2010 -
Insurance Foundation Certificate Exam (IFCE) - Insurance
Institute of Banking
Riyadh / Saudi Arabia 2010 -
Cisco Certification (CCNA) - Networking
New Horizon
Damascus / Syria 2004 - 2006
Skills
- Solutions development
- High-pressure environments
- Communication improvements
- Relationship building
- Policies and procedures implementation
Languages
Arabic
Native
English
Advanced
Training Courses
I attended the following courses during my working period with Insurance Companies:
1 Emotional Intelligence
2 Principles and practice of Insurance and Reinsurance / Fire, Home, Motor and health insurance.
3 Stress Management.
4 Anti-Fraud Regulation.
5 Anti-Money laundering.
6 Combating Terrorism Financing Rules.
Timeline
Operation Manager
A'min Insurance Broker
01.2020 - Current
Medical U/W and Policy Admin Supervisor
Buruj Insurance Co
08.2012 - 12.2019
Policy Administrator Supervisor
Malath Insurance and Reinsurance Co
07.2008 - 07.2012
Policy Administrator
Al Rajhi Takaful Cooperative Insurance Co
11.2006 - 07.2008
Bachelor of Information Technology (BIT) - Computer engineering
Syrian Virtual University
2002 - 2006
Diploma in Computer Engineering - Computer Engineering
Al Baath University
2002 - 2004
Chartered Insurance Institute (CII) - Insurance
BIBF (Bahrain)
2010 -
Insurance Foundation Certificate Exam (IFCE) - Insurance
Institute of Banking
2010 -
Cisco Certification (CCNA) - Networking
New Horizon
2004 - 2006
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