Feras Aldakhil
Riyadh,Saudi Arabia
Summary
Organized individual aiming to gain experience in examining fraudulent financial activities. Familiar with data analysis software and forensic accounting methods. Dedicated to analyzing financial records, identifying suspicious activities, and recommending appropriate action to authorities or internal management.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Senior Fraud analyst
Arab National Bank (ANB)
Riyadh
2023.10 - Current
- Monitored accounts and transactions to detect fraudulent activities.
- Collaborated with teams of investigators and law enforcement supervisors to formulate appropriate plans of action.
- Used multiple sources to gather and present data related to specific cases.
- Used transaction monitoring tools to detect unusual activity.
- Secured sensitive data and maintained confidentiality during storage and review.
- Accurate completion of diverse fraud investigations.
- Managed and review more than 50 cases per day
Senior Fraud Analyst - Team Led
American Express company
Riyadh, Saudi Arabia
2021.08 - 2023.09
- Advised and trained junior staff on detecting and investigating fraudulence.
- Create and deliver reports as requested by Managers.
- Identify fraud trends and take appropriate action.
- Analyse account transactions to figure out if fraudulent activity is present.
- Investigate and evaluate fraud by contacting account holders." 30% of cases per day".
- Limit potential loss exposure by placing holds or card status to limit funds availability.
- Record and update cases detail reports for all alerts received.
- Prepare suspicious activity reports in accordance with compliance regulations.
Administrative Assistant
Smart city solutions
Riyadh
2020.07 - 2021.08
- Assisted managers in compiling and organising materials for meetings.
- Develop and maintain filing system.
- Received, sorted and distributed incoming mail.
- Organised travel and accommodations arrangements within assigned budgets.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Customer Service Representative
Arab National Bank
Riyadh, 01
2018.10 - 2020.04
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed over 80 customer per day.
Education
Bachelor - Public Relations Management
02.2018
Skills
- Researcher
- Planning & organization
- Data gathering and analysis
- Administrative and clerical support
- Cash reporting
- Time management
- Leadership & teamwork
Certification
- Retail Banking
- Customer Protection code
- Data Analysis
- Code of Ethical Behavior
- Anti-Money laundering
- Microsoft office
Software
- CRM
- Capri Prime
- Fraud Garud
- Apex
- LOS
- Financial
- HPS
- CRM 365
- SAS
- IBM (safer payment)
- Omni workflow
Timeline
Senior Fraud analyst - Arab National Bank (ANB)
2023.10 - Current
Senior Fraud Analyst - Team Led - American Express company
2021.08 - 2023.09
Administrative Assistant - Smart city solutions
2020.07 - 2021.08
Customer Service Representative - Arab National Bank
2018.10 - 2020.04
IMISU University - Bachelor, Public Relations Management