FERAS ALJEDDAWI
Saudi Arabia
Summary
Proficient in technology and artificial intelligence, with hands-on experience in multiple operational domains. Demonstrated success in guiding organizations through digital transformation efforts, ensuring sustainability and adherence to Vision 2030 goals. Adept at leveraging technology to enhance organizational performance.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Specialist - Technology Business Partner
Red Sea Global
Umluj site, Saudi Arabia
08.2024 - Current
- Developed strong client relationships by proactively addressing needs and concerns.
- Partnered with IT team to develop software solutions that improved workflow efficiency.
- Produced thorough business requirement documents to guide project implementation.
- Managed multiple stakeholders, ensuring clear communication throughout projects.
- Ensured accurate documentation of all business requirements to facilitate seamless project flow.
- Streamlined coordination of digital transformation initiatives to maximize operational efficiency.
- Liaised with vendors to procure cost-effective IT services and products.
- Negotiated service level agreements with vendors to ensure quality support.
Specialist - technology support
Red Sea Global
umluj site, Saudi Arabia
09.2023 - 08.2024
- Coordinated IT projects, ensuring timely completion and success.
- Engaged in contract negotiations that resulted in favorable terms for organization.
- Troubleshot hardware issues to prevent downtime in operations.
- Corrected system errors to ensure optimal functionality.
- Trained end-users on software usage, enhancing operational smoothness and proficiency.
- Provided technical support to staff, improving productivity levels.
IT Support Specialist
Almabani General Contractors
NEOM, Saudi Arabia
11.2022 - 08.2023
- Configured routers and switches to prevent network overload.
- Established network connections at new project sites for operational readiness.
- Supervised installation of IT cabinets and electrical connections for internet setup.
- Troubleshot hardware and software faults to enhance system reliability.
- Joined new users to domain efficiently, ensuring seamless access.
- Replaced damaged hardware components to improve performance.
- Diagnosed and resolved network issues to maintain connectivity.
IT Customer Service Administrator
United Sugar Company - Savola Food
Jeddah, Saudi Arabia
02.2022 - 10.2022
- Troubleshot system issues to enhance overall functionality.
- Managed domain user accounts, identifying and reporting corrupted or locked accounts.
- Rectified hardware and software faults to minimize downtime.
- Addressed regular malfunctions in applications such as Office 365 and Oracle.
- Repaired or replaced damaged hardware components to improve performance efficiency.
- Assisted business application team with HR payroll, supply chain, and finance applications in Oracle and SAP.
Education
Bachelor of Science - Information Technology
King Abdulaziz university
Jeddah, Saudi Arabia 11.2015 - 03.2021
Skills
- Time management
- Problem-solving
- Self-learning
- Strategic planning
- Critical thinking
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Technical Skills
- Java
- Python
- SQL
- Excel
- Power BI
- MS Office
CERTIFICATE AND COURSES
- SCE Membership
- Emotional Intelligence
- Time Management
- Solving Troubles
IBM Applied Ai certificate
- Introduction to Artificial Intelligence (AI)
- Getting Started with AI using IBM Watson
- Building AI Powered Chatbots Without Programming
- Python for Data Science, AI & Development
- Python Project for AI & Application Development
- Building AI Applications with Watson APIs
CITP(Chartered IT Professional)
Preparing for RMP-PMI
Timeline
Specialist - Technology Business Partner
Red Sea Global
08.2024 - Current
Specialist - technology support
Red Sea Global
09.2023 - 08.2024
IT Support Specialist
Almabani General Contractors
11.2022 - 08.2023
IT Customer Service Administrator
United Sugar Company - Savola Food
02.2022 - 10.2022
Bachelor of Science - Information Technology
King Abdulaziz university
11.2015 - 03.2021
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