Feras almuslat
Riyadh,Saudi Arabia
Summary
Motivated Information technology engineer with 4 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Information technology engineer
Business City Company
Riyadh
07.2021 - Current
Support in the field of information technology, application programming, risk management, and working on designing the client’s dashboard.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Developed plans and strategies to promote continuous improvement.
- Applied positive customer service approach to increase satisfaction levels.
- Handled high volume calls to address customer inquiries and concerns.
Education
bachelor's - information science
King Saud University
Riyadh, Saudi Arabia 02.2017 - 12.2020
Skills
- Network fault investigations
- Customer communication
- Process development
- Data network technology
- Process improvement
- Risk management process development
Certification
- Cyber security (2023), Monshaat.
- Protecting data from Internet hacking (2023), Edraak.
- Information security basics (2020), Ethrai.
- Information crimes (2020), Ethrai.
Languages
English
Fluent
Arabic
Native
Timeline
Information technology engineer
Business City Company
07.2021 - Current
bachelor's - information science
King Saud University
02.2017 - 12.2020
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