Feras Anbarkhan
Medina,Saudi Arabia
Summary
Highly skilled professional with expertise in Word, Excel, Opera, PowerPoint, Micros, and Altéa-Amadeus. Demonstrates strong capabilities in customer retention strategies, social media moderation, problem-solving, and team leadership. Committed to leveraging technical skills and leadership abilities to drive organisational success and enhance team performance.
Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in [Desired Position] role.
Overview
15
15
years of professional experience
2020
2020
years of post-secondary education
Work history
Baggage handling Supervisor
Saudia Ground Services (SGS)
Medina, Medina Region
05.2018 - 03.2025
- I was working as a Customer Service Agent dealing with SAUDIA Airlines passengers at First class and Executive office doing check in for passengers.
- I got a promotion to Supervisor Baggage Handling on March 2022 dealing with foreign airlines like Emirates and Qater Airlines
- Led team meetings, ensured clear communication amongst all members.
- Managed daily operations to increase productivity.
- Supervised activities of workers and enforced safety regulations.
Pre-Opening Staff
Galleria Hotel by Elaf
Jeddah
04.2017 - 05.2018
- Pre-Opening Galleria Hotel by Elaf Jeddah in Front Office department and I did Opera Configuration
- Enhanced customer satisfaction by providing excellent service.
- Trained new staff members, promoting skill development.
- Handled complaints with professionalism to retain clients.
- Communicated effectively with colleagues to facilitate teamwork.
Intern
Dusit Thani Hotel
Dubai
06.2015 - 12.2015
- Internship In Dusit Thani Hotel Dubai in Front office department for ( 6 months )
- Receptionist - Reservation - Sales and Marketing - Housekeeping.
Intern
Park Hyatt Jeddah - Marina, Club and Spa Hotel
Jeddah
06.2014 - 11.2014
- Internship in Park Hyatt Jeddah -Marina, Club and spa hotel Food & Beverages for ( 5 months ).
- A La Carte menu- Banquet service - Buffet service - Room Service .
Cashier
Al Ahliah Restaurants Company (Hardees)
01.2010 - 07.2012
- Cashier in Al Ahliah Restaurants Company ( Hardees ) Fast Food for (2 years and 6 Months )
Education
Bachelor of Arts - Hospitality & Event Management
Swiss Hotel Management School (SHMS)
Higher Diploma - Hospitality & Event Management
Swiss Hotel Management School (SHMS)
Diploma - Hospitality
College of Tourism and Hotel Management
Medina, Medina Region 01.2010 - 06.2012
Skills
- Word
- Excel
- Opera
- PowerPoint
- Micros
- Altéa-Amadeus
- Customer retention strategies
- Social media moderation
- Problem-solving
- Team Leadership
- Employee training
Languages
Arabic
Fluent
English
Advanced
French
Beginner
Personal Information
- Date of birth: 01/06/1991
- Nationality: Saudi
- Marital status: Married
Timeline
Baggage handling Supervisor
Saudia Ground Services (SGS)
05.2018 - 03.2025
Pre-Opening Staff
Galleria Hotel by Elaf
04.2017 - 05.2018
Intern
Dusit Thani Hotel
06.2015 - 12.2015
Intern
Park Hyatt Jeddah - Marina, Club and Spa Hotel
06.2014 - 11.2014
Diploma - Hospitality
College of Tourism and Hotel Management
01.2010 - 06.2012
Cashier
Al Ahliah Restaurants Company (Hardees)
01.2010 - 07.2012
Higher Diploma - Hospitality & Event Management
Swiss Hotel Management School (SHMS)
Bachelor of Arts - Hospitality & Event Management
Swiss Hotel Management School (SHMS)
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