Feras Anbarkhan
Madinah
Summary
Dynamic and customer-focused hospitality professional with over 7 years of progressive experience in aviation ground services and luxury hospitality. Skilled in team leadership, customer service, and operational efficiency. Adept in using industry tools such as Opera, Altea-Amadeus, and Microsoft Office Suite. Fluent in Arabic and English, with international academic background in hospitality management.
Overview
16
16
years of professional experience
Work History
Baggage Handling Supervisor
Saudia Ground Service's
05.2018 - Current
Saudia Ground Services (SGS), Medina
May 2018 – Present
• Promoted from Customer Service Agent to Supervisor in March 2022.
• Supervised baggage operations for international flights including Emirates and Qatar Airways.
• Led team meetings, streamlined communication, and optimized daily performance.
• Ensured compliance with safety regulations and trained new staff.
Customer Service Agent
Galleria Hotel By Elaf
02.2017 - 04.2018
Customer Service Agent – Pre-Opening Team
Galleria Hotel by Elaf, Jeddah
Apr 2017 – May 2018
• Assisted in Opera system configuration during pre-opening phase.
• Delivered high-quality guest service and handled complaints professionally.
• Trained new staff and supported team collaboration.
Intern – Front Office
Dusit Thani Hotel, Dubai
06.2015 - 12.2015
Cross-trained in Reception, Reservations, Sales & Marketing, and Housekeeping.
Intern – Food & Beverage
Park Hyatt Jeddah
06.2014 - 11.2014
• Experience in a la carte, banquet, buffet, and room service operations.
Cashier
Hardee’s – Al Ahliah Restaurants Co
01.2010 - 07.2012
• Managed fast food counter and POS system, ensuring excellent customer service.
Education
2nd Class Honours - Hospitality And Events Management
Swiss Hotel Management School (SHMS)
Switzerland 01.2017
Hospitality And Events Management
Swiss Hotel Management School ( SHMS )
Switzerland 02.2016
GPA: 4.6 / 5 - Hospitality And Tourism Management
College of Tourism And Hotel Management
Madinah, Saudi Arabia 06.2012
Skills
Microsoft Word, Excel, PowerPoint
Opera, Altea-Amadeus
Customer Retention Strategies
Problem Solving & Complaint Handling
Team Leadership & Training
Social Media Moderation
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Beginner (A1)
Timeline
Baggage Handling Supervisor
Saudia Ground Service's
05.2018 - Current
Customer Service Agent
Galleria Hotel By Elaf
02.2017 - 04.2018
Intern – Front Office
Dusit Thani Hotel, Dubai
06.2015 - 12.2015
Intern – Food & Beverage
Park Hyatt Jeddah
06.2014 - 11.2014
Cashier
Hardee’s – Al Ahliah Restaurants Co
01.2010 - 07.2012
2nd Class Honours - Hospitality And Events Management
Swiss Hotel Management School (SHMS)
Hospitality And Events Management
Swiss Hotel Management School ( SHMS )
GPA: 4.6 / 5 - Hospitality And Tourism Management
College of Tourism And Hotel Management
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