Feras Bamallem, C-KPIP ®
Jeddah
Summary
Conscientious Customer Service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Officer
Saudi British Bank
Jeddah
10.2015 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Education
Bachelor Of Information System - Computer And Information Sciences
King Abdulaziz University
Jeddah 09.2011 - 04.2015
Skills
CRM
Complaint resolution
Documentation and reporting
Service standard compliance
Creative problem solving
Accomplishments
- Thanking and Appreciation Certificate for increasing the Customer Satisfaction Rate.
- Successfully was the best Employee in the West in achieving the lowest percentage of errors in contracts and models
Certification
Certified KPI Professional
Timeline
Certified KPI Professional
08-2021
Certified Credit Advisor Professional
06-2020
Customer Service Officer
Saudi British Bank
10.2015 - Current
Bachelor Of Information System - Computer And Information Sciences
King Abdulaziz University
09.2011 - 04.2015