Feras Bamallem
Jeddah,02
Summary
Results-driven Learning & Development Specialist with over 5+ years of experience in HR management & Customer experience, specializing in talent development, performance management, and organizational design. Proven expertise in creating and implementing HR policies, developing technical and non-technical training programs, and aligning workforce planning with business objectives. Adept at fostering employee engagement and supporting organizational change to drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Prince Sultan Aviation Academy
12.2022 - Current
- Developed and implemented learning and development policies to align with organizational goals and promote employee growth.
- Designed and executed organizational learning frameworks, ensuring alignment with industry best practices and operational needs.
- Conducted training needs analyses to create competency-based learning paths and career development programs.
- Designed workforce development models and analyzed training data to ensure alignment with business objectives.
- Led the creation of technical and non-technical training programs, incorporating e-learning and in-person formats for diverse audiences.
- Oversaw the deployment of e-learning platforms, monitoring engagement and performance to optimize learning outcomes.
- Facilitated employee performance improvements through targeted development programs, including KPI alignment and skill-building workshops.
- Developed leadership and succession planning programs, fostering internal mobility and long-term employee growth.
- Enhanced employee engagement and retention through tailored learning interventions, recognition programs, and career development opportunities.
- Facilitated virtual, in-person and blended learning sessions.
Customer Experience Team Lead
SABB Bank
10.2015 - 11.2022
- Direct and control the department staff to ensure they are appropriately motivated and trained and carry out their responsibilities to the required standards.
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Ensure alignment with business strategy to deliver our strategic intent and business goals.
- Set customer experience goals for team members and help them reach those goals.
- Develop and implement a customer experience strategy that provides total customer satisfaction and meets corporate objectives.
Education
MBA - Master In Business Administration
King Abdulaziz University
Jeddah, Saudi Arabia05-2020
Bachelor of Science - Computer Information Systems
King Abdulaziz University
Jeddah, Saudi Arabia04-2015
Skills
- Organizational development
- Facilitation techniques
- E-learning design
- Onboarding programs
- Leadership development
- Coaching and development
Certification
- Project Management Professional ( PMP ).
- Key Performance Indicators Professional ( KPI ).
- Objective Key Result Professional ( OKR ).
- Balance scorecard Professional ( BSC ).
- HR Diploma.
- Managing People Performance ( IATA ).
- Training Developer & TOT.
Timeline
Learning and Development Specialist
Prince Sultan Aviation Academy
12.2022 - Current
Customer Experience Team Lead
SABB Bank
10.2015 - 11.2022
- Project Management Professional ( PMP ).
- Key Performance Indicators Professional ( KPI ).
- Objective Key Result Professional ( OKR ).
- Balance scorecard Professional ( BSC ).
- HR Diploma.
- Managing People Performance ( IATA ).
- Training Developer & TOT.
MBA - Master In Business Administration
King Abdulaziz University
Bachelor of Science - Computer Information Systems
King Abdulaziz University
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