FERAS SAMKARI
Jeddah
Summary
Detail-oriented and highly organized individual with exceptional communication skills and a strong focus on delivering top-notch service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
Jabal Edsas
12.2023 - 01.2025
- Kept reception area clean and organised to uphold professional office reputation.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled appointment scheduling to ensure smooth daily operations.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Represented company and promoted brand with exceptional service and presentation.
Call Center
Solex Plus (PANDA PROJECT)
Jeddah
02.2022 - 11.2023
- Handled incoming calls from customers to resolve product issues and provide excellent customer service
- Assisted customers with account inquiries and transactions in a fast-paced call center environment
- Resolved technical issues and troubleshooting for customers over the phone and through email communication
- Maintained accurate and detailed records of customer interactions and inquiries in the company database
- Collaborated with team members to meet and exceed performance goals and improve overall customer satisfaction
- Provided support and assistance to customers with billing inquiries, account changes, and service cancellations
- Utilized strong communication skills to effectively address customer concerns and provide solutions to problems
Guest service representative
Emaar
Jeddah
01.2020 - 12.2022
- Scheduled appointments and organized office supplies
- Provided excellent customer service to clients and visitors
- Handled confidential information and maintained professional demeanor
- Assisted with administrative tasks such as filing and data entry
- Collaborated with team members to ensure smooth operation of front desk
- Resolved client inquiries and issues in a timely manner
- Maintained a clean and organized reception area at all times
- Maintained accurate records of customer interactions in CRM system.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
BACHELOR'S - Communication
King Abdualziz University
01.2015 - 07.2019
Skills
- Communication
- KPI
- SOPs
- CRM
- Problem-solving
- Empathy
- Time management
- Multitasking
- Microsoft Office proficiency
- Data entry
- Administrative support
Languages
English
Advanced
Timeline
Receptionist
Jabal Edsas
12.2023 - 01.2025
Call Center
Solex Plus (PANDA PROJECT)
02.2022 - 11.2023
Guest service representative
Emaar
01.2020 - 12.2022
BACHELOR'S - Communication
King Abdualziz University
01.2015 - 07.2019