FERAS SAMKARI
Jeddah
Summary
Detail-oriented and highly organized individual with exceptional communication skills and a strong focus on delivering top-notch service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Jabal Edsas
12.2023 - 01.2025
- Kept reception area clean and organised to uphold professional office reputation.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled appointment scheduling to ensure smooth daily operations.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Represented company and promoted brand with exceptional service and presentation.
Call Center
Solex Plus (PANDA PROJECT)
Jeddah
02.2022 - 11.2023
- Handled incoming calls from customers to resolve product issues and provide excellent customer service
- Assisted customers with account inquiries and transactions in a fast-paced call center environment
- Resolved technical issues and troubleshooting for customers over the phone and through email communication
- Maintained accurate and detailed records of customer interactions and inquiries in the company database
- Collaborated with team members to meet and exceed performance goals and improve overall customer satisfaction
- Provided support and assistance to customers with billing inquiries, account changes, and service cancellations
- Utilized strong communication skills to effectively address customer concerns and provide solutions to problems
Guest service representative
Emaar
Jeddah
01.2020 - 12.2022
- Scheduled appointments and organized office supplies
- Provided excellent customer service to clients and visitors
- Handled confidential information and maintained professional demeanor
- Assisted with administrative tasks such as filing and data entry
- Collaborated with team members to ensure smooth operation of front desk
- Resolved client inquiries and issues in a timely manner
- Maintained a clean and organized reception area at all times
- Maintained accurate records of customer interactions in CRM system.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
BACHELOR'S - Communication
King Abdualziz University
01.2015 - 07.2019
Skills
- Communication
- KPI
- SOPs
- CRM
- Problem-solving
- Empathy
- Time management
- Multitasking
- Microsoft Office proficiency
- Data entry
- Administrative support
Languages
English
Advanced
Timeline
Receptionist
Jabal Edsas
12.2023 - 01.2025
Call Center
Solex Plus (PANDA PROJECT)
02.2022 - 11.2023
Guest service representative
Emaar
01.2020 - 12.2022
BACHELOR'S - Communication
King Abdualziz University
01.2015 - 07.2019
Similar Profiles
Sajid ImranSajid Imran
Head of MEP Department at Jabal Edsas Co LtdHead of MEP Department at Jabal Edsas Co Ltd
Kareem MohamedKareem Mohamed
Senior Accountant at JABAL SANNINE TECHNICAL SERVICES & JABAL SANNINE REAL ESTATESenior Accountant at JABAL SANNINE TECHNICAL SERVICES & JABAL SANNINE REAL ESTATE
Saqlain AliSaqlain Ali
Driver at Jabal Al Sahra Passenger TransportDriver at Jabal Al Sahra Passenger Transport