Front Desk Receptionist
Intercontinental Hotels and resorts.
09.2023 - I currently work here
Hi, I’m
Feras Sulaimani
Jeddah
Summary
Dedicated Front Desk Receptionist with a strong focus on delivering exceptional customer service and providing administrative support. Proficient in managing multi-line phone systems, scheduling appointments, and addressing guest inquiries with a friendly and professional demeanor. Demonstrated ability to maintain a well-organized reception area, ensuring smooth daily operations and creating a welcoming atmosphere for all visitors. Committed to enhancing office efficiency and cultivating positive client relationships.
Work History
Intercontinental Hotels and resorts.
Front Desk Receptionist
09.2023 - I currently work here
Job overview
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Maintained a tidy reception area, ensuring a welcoming environment for all guests.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Processed payments for accommodations, services, and resolved billing discrepancies with tact.
- Managed inventory of front desk supplies and placed orders to avoid shortages.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Facilitated swift check-out processes, ensuring guest satisfaction and encouraging return visits.
- Compiled daily reports on guest arrivals, departures, and occupancy rates for management review.
- Used Microsoft Office to track information, update records and write correspondence.
- Supported colleagues during peak times to maintain smooth operations at the front desk.
Education
Les Roches University.Marbella, Spain
Training in Hospitality Experience Program. from Hospitality.
King Abdulaziz University.Jeddah, Saudi Arabia
Diploma of Higher Education from Hospitality.
City of GLASGOW college.Glasgow, England
Training in EXECUTIVE LEADERSHIP PROGRAMME. from Hospitality
Skills
- Collaborated with team to optimise guest service excellence
- Try to make the guest as happy as possible
- Optimised check-in efficiency to reduce delays
- MS Office
- Data Entry
- Multitasking proficiency
- Organisational skills
- Calm under pressure
- Information confidentiality
- Language proficiency
- Knowledge of reception protocol
- Telephone etiquette
- Billing procedures
- Microsoft Office proficiency
- Health and Safety Compliance
- Accounts payable management
- Exhibited 55 wpm typing speed in administrative tasks
Languages
English
Advanced
C1
Hobbies and Interests
Reading about logic thinking and stories.
Bodybuilding.
Upgrading sport cars to be super powerful.
Accomplishments
- I took a challenge to finish a book with memorizing 604 pages.
Timeline
King Abdulaziz University.
Diploma of Higher Education from Hospitality.
City of GLASGOW college.
Training in EXECUTIVE LEADERSHIP PROGRAMME. from Hospitality
Les Roches University.
Training in Hospitality Experience Program. from Hospitality.
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