Feras K. Almadani

• Building an internal and external Changing plan for the MCIT strategy and defining the content
• Building an internal and external communication plan for the MCIT strategy and defining the content, mechanism, communication channels and frequency.
• Identify and analyze stakeholders to build a clear and sustainable communication plan for awareness of the strategy.
• Measuring impact and methods for measuring communication effectiveness, ensuring that the message is understood, and providing listening channels for stakeholders.
• Review the institutional and internal communication plan to ensure its alignment with the system’s strategy and the strategic communication plan, including (measuring and polling, communication strategies, media materials, effective communication, raising awareness, strategic partnerships with stakeholders)
• Raise and enhance the level of inclusion of employees, leaders and other stakeholders to implement the strategy
• Organizing events to raise awareness of the strategy, measuring the impact on the level of events, and preparing relevant reports
• Building initiatives related to communication in partnership with the entities in the system to unify efforts and strategic direction in communication.
• Answered stakeholders queries and complaints to provide strong customer service.
• Communicated MCIT promotions, products and services to clients to increase brand awareness and overall revenue.
• Developed original content for blog posts and strategy website articles.
• Wrote and distributed press releases and social media content for clients and company.

• Developed and initiated projects, managed costs and monitored performance.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Met project deadlines without sacrificing build quality or workplace safety.
• Write business plans for all current and opportunity tender business.
• Plan and coordinate project activities for timely completions.
• Track project progress and ensure all project activities are completed on-time.
• Oversee project correspondences, prepare, and review project related emails, letters, proposals, memos, meeting minutes and other documents.
• Collect stakeholders requirements and needs.
• Check and confirm invoices and final payments
  certificates.
• Review and communicate monthly progress reports.
• Review and approve variation orders evaluation, time
  extension, claims, etc.).
• Oversee project closeout and issuance of Taking-over.

• Plan and coordinate project activities for timely completions.
• Management Development and preparation of regulations, policies and procedures for the Saudi Red Crescent Authority
• Track project progress and ensure all project activities are completed on-time.
• Met project deadlines without sacrificing build quality or workplace safety.
• Oversee project correspondences, prepare, and review project related emails, letters, proposals, memos, meeting minutes and other documents.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Developed and initiated projects, managed costs and monitored performance.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Established relationship with new large accounts like GCAM, SRCA.
• Maintained relationship with large accounts like Min. of Media, Min of Labour and other like KAPSARC etc.
• Developed the pipeline and maintained the records for each opportunity.
• Focusing on growing and developing existing clients, together with generating new business.
• Responsible for the development and achievement of sales through the direct sales channel.
• Business plans for all current and opportunity tender business.

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Led projects and analyzed data to identify opportunities for improvement.
• Established the sales function in the KSA branch.
• Established relationship with new large accounts like Min. of Housing.
• Maintained relationship with large accounts like Min. of Justice, and Saudi Post.
• Developed the pipeline and maintained the records for each opportunity.
• Co-Developed the Arabic version of the go-to-market material.
• Established the filing system for KSA branch.
• Maintained the financial records and reconciled that with the bank statements.
• Saved $[400K] by implementing cost-saving initiatives that addressed long-standing problems.
• Handled more than [12] calls per day to address customer inquiries and concerns.

• Created budgets and forecasts for management group to meet regular accounting deadlines.
• Gathered financial information, prepared documents and closed books.
• Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
• Evaluated and improved financial records to make important business decisions.
• Helped optimize the internal process, and maintained the records to support ISO certification.
• Improved the cashflow through accurate and timely monitoring of the accounts receivable.
• Supported the cashflow through active monitoring and fulfilment of accounts payable.
• Managed the monthly journals, updated the entries and maintained the subledger for fixed assets.
• Performed research and reconciliation of all bank accounts and resolved all issues in the process.
• Prepared reports of payrolls on monthly and fortnightly basis.
• Prepared and documented all taxes and its filing.
• Organized customer contracts and evaluated all agreements and invoices.

• Prepared variety of different written communications, reports and documents.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Used Microsoft Word and other software tools to create documents and other communications.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Delivered prompt and professional solutions for inquires via phone and email.
• Researched, prioritized and resolved customer issues in timely and accurate fashion.
• Maintained the documentation of customer inquiries and responses for future reference (knowledge management).
• Directed or routed customer calls to appropriate personnel for assistance when needed.
• Managed to put a smile on the faces of some dissatisfied customers.
• Maintained a broad knowledge of all company products, services and promotions.
• Identified and implemented improved processes for improving customer support.

Note: I was working in Saudi Arabian Airlines during my studies in KSU. The purpose is to fill my time and link the theories with the practice in the real world.