Ferdowsh Hassan
Supervisor
Jeddah ,Saudi Arabia
Summary
Dedicated professional with strong leadership abilities and good interpersonal skills, adept at managing teams and fostering collaborative environments. Skilled in utilising restaurant operating systems such as Aloha and Sap, as well as POS systems including Foodics and Glary, to streamline operations effectively. Proficient in MS Office tools (Word, Excel, PowerPoint) and internet browsing, with a proven track record of hard work, honesty, and assiduousness in achieving organisational goals. Committed to delivering excellence through teamwork and maintaining amiable relationships within diverse groups.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work history
Supervisor
Tropical Sno.
Jeddah
03.2024 - 03.2025
- Supervise and coordinate staff activities
- Provide training and mentoring to new and existing employees
- Manage shift scheduling and assign tasks
- Address customer concerns, complaints, and feedback promptly
- Assist in resolving service issues to ensure customer satisfaction
- Monitor restaurant cleanliness, hygiene, and maintenance
- Monitor stock levels and coordinate restocking
- Report daily operations and incidents to management
Supervisor
Khawt Naenae
Bisha, 'Asir Region
06.2021 - 02.2024
- Screening and training cafe staff
- Managing cafe staff's work schedules
- Conducting regular inspections of the cafe kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other cafe essentials are adequately stocked
- Monitoring the cafe's cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner
Shift In charge
Herfy Food Services Co. Ltd.
Riyadh
09.2020 - 06.2021
- Ensure the highest level of QSC standards in the store at all times
- Aware of all receiving procedures from warehouse & outside suppliers & able to ensure that the received items are meet quality standards
- To keep the store clean and ensure the safety of the food we serve to the customers
- Follow the company rules regarding commitment with the personnel appearance & personnel hygienic rules inside the store
- Follow up & enforce regarding safety procedures inside the store
- Report to the assistant manager, store manager in case of any observations, comments or complaints
- Guide, help & correct the performance for the newly hired crew staff
- Able to entertain the customer in case of suggestion or complaints
Restaurant Cashier
Herfy Food Services Co. Ltd.
Riyadh
12.2019 - 09.2020
- Providing customers a personalized, friendly and efficient cashiering service
- Taking payments from customers via cash, cheques and credit cards
- Entering purchases into a cash register then calculating the total purchase price
- Responsible for the accurate and timely allocation of cash
- In charge of daily cashbook management and also bank reconciliations
Restaurant Crew
Herfy Food Services Co. Ltd.
Riyadh
06.2019 - 12.2019
- Attending daily briefing and scheduled training & seminars
- Work smart
- Ensuring preparation table's stations are fully stocked for rush time
- Always make sure kitchen equipment's are working in good conditions & report to supervisor if any deficiency
- Shows urgency aiming to improve speed of the service inside the store
- Guide, help & correct the performance for the newly hired crew staff
- To keep the store clean and ensure the safety of the food we serve to the customers
Education
Higher Secondary Certificate - Business Studies
Haidergonj Model College
Raipur, LuxmipurSecondary School Certificate - Business Studies
Alonia High School
Skills
- Good interpersonal skills
- Leadership abilities
- Honesty
- Assiduous
- Hard working
- Group dealing
- Team lead
- Friendly
- Amiable
- Restaurant operating system Aloha
- Restaurant operating system Sap
- MS Office (MS- Word, MS Excel, Power Point)
- Internet browsing
- POS system Foodics
- POS system Glary
Personal Information
- Height: 5 feet 6 inch
- Father's Name: Abul Hasem
- Mother's Name: Fatema Begum
- Blood Group: B+
- Date of birth: 12/01/95
- Gender: Male
- Nationality: Bangladeshi
- Marital status: Married
- Religion: Islam
Custom
I undersigned, declare that, to the best of my knowledge and belief, this resume correctly describes my qualifications and me as well. I relies that my will fill misstatement described here may lead to my disqualification, if employed.
Languages
English
Intermediate (B1)
Arabic
Elementary (A2)
Bengali
Native
Hindi
Elementary (A2)
Accomplishments
Employee of Month December 2021 By Herfy Foods Service Co Ltd.
Timeline
Supervisor
Tropical Sno.
03.2024 - 03.2025
Supervisor
Khawt Naenae
06.2021 - 02.2024
Shift In charge
Herfy Food Services Co. Ltd.
09.2020 - 06.2021
Restaurant Cashier
Herfy Food Services Co. Ltd.
12.2019 - 09.2020
Restaurant Crew
Herfy Food Services Co. Ltd.
06.2019 - 12.2019
Secondary School Certificate - Business Studies
Alonia High School
Higher Secondary Certificate - Business Studies
Haidergonj Model College
Similar Profiles
Payson PimentelPayson Pimentel
Snowcone Maker at Tropical SnoSnowcone Maker at Tropical Sno
Ava KellyAva Kelly
Manager - Business Operations at Tropical SnoManager - Business Operations at Tropical Sno
Angelina GriebAngelina Grieb
Customer Service at Danny Miller's Tropical SnoCustomer Service at Danny Miller's Tropical Sno
Yasir LiaquatYasir Liaquat
Senior FM Engineer at Olive Arabia Co LtdSenior FM Engineer at Olive Arabia Co Ltd
Samaa AlmalkiSamaa Almalki
Professional training at Red Sand TechnologyProfessional training at Red Sand Technology