Feroz Mohammed Khan
Al.Wizarat,Riyadh
Summary
Resourceful IT Engineer skilled at exploiting available assets and optimizing resources to benefit companies of any scale. Eager to take responsibility for systems. Creative developer of cost-effective and customized solutions for all levels of technical problems.
Efficient technical engineer eager to secure a professional role to leverage several years of experience in network management and system deployment. Analytical and meticulous with advanced knowledge of product development support and quality assurance monitoring. Enthusiastic System Engineer offering experience in project management, scripting and Remote Desktop Services. Polished and highly educated with desire to work within industry sector. Deep understanding of operational dependencies of applications, networks, systems, security, and policy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Engineer
Al-Fursan Travel & Tourism
Saudi Arabia
08.2023 - 08.2024
- Installed new hardware and software solutions in accordance with company standards.
- Monitored system performance to ensure availability of all services to users.
- Evaluated current IT infrastructure to identify areas that need improvement or upgrade.
- Enforced best practices related to information security policies within the organization.
- Participated in meetings with vendors regarding purchase of new IT products or services.
- Resolved problems reported by end-users regarding their access to resources or applications.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Trained staff on how to use various computer systems effectively.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, and other network devices.
- Integrated IT automation capabilities maintenance tasks.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Scheduled and coordinated software update and hardware replacements.
- Conducted comprehensive system analyses to identify and resolve complex technical issues.
- Coordinated with vendors and suppliers to secure high-quality technical resources.
- Managed the installation, maintenance, and troubleshooting of network systems and hardware.
- Communicated with clients to understand system requirements.
- Planned, implemented, and integrated updated system-oriented projects.
Technical Engineer (AI-Configuring Service Robots)
High Point Technology
Saudi Arabia
03.2022 - 08.2023
- Provided training sessions on new software applications or hardware components.
- Monitored system performance using various toolsets to identify areas of improvement.
- Created test plans, scripts and strategies to ensure software quality assurance.
- Tested new software applications prior to their release.
- Configured robots according to customer requests and locations
- Installed, configured, maintained and upgraded computer systems and networks.
- Customized software applications to meet specific client needs and preferences.
- Optimized system performance through continuous monitoring and advanced tuning techniques.
IT Support Specialist
Ministry of Health
Saudi Arabia
01.2021 - 01.2022
- Network Support
- Resolved IT tickets issues to the end users.
- Deployed new versions of operating systems across multiple platforms.
- Provided technical support to clients via phone, email, and remote access.
- Installed software applications as requested by customers.
- Assisted colleagues with complex IT problems or inquiries.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Monitored system performance to ensure optimal operations.
- Monitored IT use to maintain compliance with established processes, policies, and guidelines.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Trained new employees on the use of computer systems and programs.
- Configured workstations, networks, servers and printers for end users.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Managed the configuration and setup of customer accounts and systems.
Technical Support
ACES Technologies
Saudi Arabia
01.2018 - 01.2019
- Provided technical support for system modifications and upgrades.
- Provided technical support on database applications and tools.
- Provided technical support for various software applications.
- Provided technical support to staff when needed.
- Provided technical support on set when needed.
- Provided technical support for internal software applications.
- Provided technical support for customers when necessary.
- Provided technical support for troubleshooting complex problems.
Network Engineer (Project)
Al Kifah
Jazan, Baysh
01.2022
- Configured 75 Aruba Switches
- Installed software updates on Routers, Switches, and other network devices.
- Monitored network performance and troubleshooted any issues that arose.
- Provided technical support to users experiencing difficulties with their networks.
- Configured switches, and other hardware to deploy and manage LAN, WAN and wireless networks.
- Creating VLANS in the switch as per the customer guidelines
- Conducted regular network performance tests and monitoring to ensure high availability and reliability.
Education
Diploma In Networking - Computer Networking
GNIIT
Hyderabad, India06-2019
Board of Intermediate - Mathematics Physics & Chemistry
Sri Chaitanya College
Hyderabad,India06-2017
SSC Board Of Secondary - High School Administration
Mount Mercy School
Hyderabad, India05-2015
Skills
- Network Engineering
- Configuring Switches/Cables
- Helpdesk Operations
- NVR DVD Security Cameras Information
- Wi-Fi Network (Access Points and controllers)
- Installing computer networks
- Connections
- Cabling
- Cameras
- Aruba Switching
- Preparing and installing PCs
- Installation and configuration of system peripherals
- Device drivers
- Hard disks
- Call center systems
- Installation of system-required software
- Network & Internet connectivity
- Adding network printers
- Installation and configuration of network printers and scanners for users
- Word
- Excel
- Access
- PowerPoint
- TeamViewer & AnyDesk
- Freshdesk CRM Platform
- Freshchat Whatsapp Platform
- Kissflow Workflow Platform
- Vici-dial call center system
- Amadeus Ticketing Platform
- Microsoft Dynamics AX
- Symantec Antivirus System
- Team Building
- Managing IT Assest
- Remote Support
- Hardware troubleshooting
- Operating systems
- Troubleshooting and resolution
- Technical Troubleshooting
- Technical Support
- IT service management
- System updates
- Maintaining Punctuality & Consistency
- Problem Solving & Customer Satisfaction
- Efficiency Enhancement & Conflict Resolutions
- Maintaining call center applications
- Resolving troubleshooting in CRM platforms
- Initiating and processing IT-related payments
- Business Intelligence
- Preparing purchase orders for Items required for IT Department
Certification
Network Engineering from CISCO (CCNA 200-301)
- CISCO ID: 1411625
Additional Information
Integral IT team member providing end-user support and administration, Installation and configuration of system peripherals, device drivers, hard disks, and call center systems, Installation of system-required software (Windows, MS Office, Antivirus, etc.), Network & Internet connectivity, adding network printers, Installation and configuration of network printers and scanners for users
Timeline
IT Engineer
Al-Fursan Travel & Tourism
08.2023 - 08.2024
Technical Engineer (AI-Configuring Service Robots)
High Point Technology
03.2022 - 08.2023
Network Engineer (Project)
Al Kifah
01.2022
IT Support Specialist
Ministry of Health
01.2021 - 01.2022
Technical Support
ACES Technologies
01.2018 - 01.2019
Diploma In Networking - Computer Networking
GNIIT
Board of Intermediate - Mathematics Physics & Chemistry
Sri Chaitanya College
SSC Board Of Secondary - High School Administration
Mount Mercy School
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