History buffs, Cooking and Foreign Cultures
Daniel Eugenio Vanegas Montano
Customer Service Specialist
Chalchuapa
Summary
I began my job-seeking journey during the COVID-19 pandemic, having to pause my studies to support my household. I started at Teleperformance and gradually progressed to Telus International as a tech support specialist for MoneyGram. These experiences not only enhanced my customer service and tech support skills but also boosted my confidence in my abilities. I improved my existing skills with various tools and learned to master new ones, which inspired me to seek opportunities closer to home. I believe I can be a valuable asset to Savior Solutions and look forward to the opportunity to contribute to your team.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Telus International
10.2021 - 07.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
J.D. - English Education
Universidad Nacional UESOCC
Santa Ana, San Salvador 05.2001 -
Skills
Technical Support
Customer Service
Technical Troubleshooting
Customer service expert
Service support
Product Troubleshooting
Issue Troubleshooting
Call Center Operations
Application support
Ticket support system management
Ticket management
Network configuration
Hardware diagnostics
Interests
Timeline
Technical Support Representative
Telus International
10.2021 - 07.2024
J.D. - English Education
Universidad Nacional UESOCC
05.2001 -
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