FIDA HUSSAIN
Lahore
Summary
Skilled customer service professional with over five years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
NCCS Road Express Pvt. LTD
10.2018 - Current
- Answering client correspondences through email, social media, and by phone
- Relaying extensive product information to customers
- Closing sales for the company
- Filing customer records, including contact information, purchases and billings
- Conducting surveys and writing reports based on customer feedback on products and services
- Providing customers with clear instructions to resolve issues
- Rerouting customer calls to other departments when advanced solutions are needed
- Managing orders and ensuring their prompt delivery
- Described product and service details to customers to provide information on benefits and advantages
- Escalated critical customer issues immediately to avoid lost revenue and canceled policies.
Accounts Assistant
NCCS Road Express
06.2016 - 10.2018
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Organized data into multiple spreadsheets to streamline data
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Maintain daily expense and COD reports
Data Entry Operator
Nccs Road Express Cargo Service PVT. LTD
LAHORE, PUNJAB,PAKSITAN
05.2015 - 06.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Takaful Consultant
Dawood Family Takaful LTD
11.2020 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Supported clients with business analysis, documentation, and data modeling
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Created and developed detailed work plans to meet business priorities and deadlines
- Educated staff on organizational mission and goals to help employees achieve success
Education
Bachelor of Arts -
University of Sargodha
3D - Information Technology
Oxford College of Technology
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Interpersonal Communication
- Troubleshooting
- Microsoft Office
- Customer Relations
- Time Management
- Problem-Solving
- Complaint Resolution
- Customer Service
- Microsoft Excel
- Staff Education and Training
- Computer Proficiency
- Administrative Support
Timeline
Takaful Consultant
Dawood Family Takaful LTD
11.2020 - Current
Customer Service Executive
NCCS Road Express Pvt. LTD
10.2018 - Current
Accounts Assistant
NCCS Road Express
06.2016 - 10.2018
Data Entry Operator
Nccs Road Express Cargo Service PVT. LTD
05.2015 - 06.2016
Bachelor of Arts -
University of Sargodha
3D - Information Technology
Oxford College of Technology
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