Fidaa Al-Ghamdi
Dammam
Summary
IT professional with expertise in administration, team management, and IT staff leadership, ensuring timely technical support and efficient operations. Proven ability in IT policy development, governance, and vendor management, including contract negotiation and service quality assurance. Experienced in budgeting and procurement, effectively managing resources and identifying cost-saving opportunities while maintaining accurate asset inventories. Proficient in system maintenance, network troubleshooting, and email security, with a commitment to continuous improvement through training initiatives and a strong foundation in ITIL and project management.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
IT and AV Supervisor
King Fahd University of Petroleum & Minerals (KFUPM)
Dhahran, Eastern Province
2022.11 - 2026.05
- Managed IT operations for 1000+ users across multiple facilities
- Lead team providing technical support and ensure high service quality
- Oversee system maintenance, upgrades, and performance optimization
- Manage IT assets lifecycle including procurement, tracking, and disposal
- Coordinate with vendors to ensure service delivery meets organizational standards
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed IT projects, ensuring timely completion.
IT Specialist
King Fahd University of Petroleum & Minerals (KFUPM)
Dhahran, Eastern Province
2021.09 - 2022.10
- Provided advanced technical support (Tier 2/3) for hardware and software issues
- Implemented system security measures and monitored performance
- Troubleshot network issues and reduced downtime through proactive support
IT Administrator
SASEC Company
Dhahran, Eastern Province
2020.09 - 2021.08
- Maintained network infrastructure and ensured system availability
- Managed user accounts, shared resources, and access controls
- Installed and configured operating systems and enterprise applications
- Delivered technical support to end users and resolved system issues
IT Engineer
SASEC Company
Khobar, Eastern Province
2020.06 - 2020.09
- Assisted in network setup, configuration, and troubleshooting
- Supported hardware installation and system deployment
- Performed routine maintenance and technical diagnostics
STUDENT ACHIEVEMENT SUPPORT IN IT
Oxford partnership
Khobar, Eastern Province
2020.01 - 2020.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor - Computer Science
The Applied Science University
Kingdom of Bahrain 2025.09 -
Bachelor of Business Administration - Business Administration
University of Imam Abdurrahman bin Faisal
Dammam, Eastern Province 2016.01 - 2019.05
Diploma - IT Technical Support (Network)
TOP (The Oxford Partnership)
AL-KhobarSkills
Languages :Native Arabic , Fluent in English
IT Administration, Leadership & Operations- IT Operations Management, Team Leadership, Task Delegation, and Performance Supervision
- Strategic Planning, Project Prioritization, IT Policy Implementation, and Process Improvement
- Vendor Coordination, Budget Management, Cost Control, and Service Optimization
- Technical Support, Network Troubleshooting, Systems Administration, and IT Infrastructure Management
- Active Directory Administration, IP Configuration, Resource Sharing, and Access Control Management
- IT Security, Backup Management, System Monitoring, and Risk Mitigation
- Operating System Deployment, System Upgrades, Microsoft 365 Administration, and Email Security Management
- Audio-Visual Systems Support, Conferencing Setup, and Multimedia Equipment Maintenance
- IT Inventory Management, Asset Tracking, Equipment Auditing, and Resource Management
Certification
- ITIL Foundation Certification (IT Service Management)
- Certified Business Professional in Business Management - KFUPM
Accomplishments
KFUPM of service award
IT Internships & Training
- IT Support – Oxford Partnership
- IT Network – Alshifa Medical Products Company
- MIS – Alshifa Medical Products Company
- IT Systems – Interserve Learning & Employment
Timeline
Bachelor - Computer Science
The Applied Science University
2025.09 -
IT and AV Supervisor
King Fahd University of Petroleum & Minerals (KFUPM)
2022.11 - 2026.05
IT Specialist
King Fahd University of Petroleum & Minerals (KFUPM)
2021.09 - 2022.10
IT Administrator
SASEC Company
2020.09 - 2021.08
IT Engineer
SASEC Company
2020.06 - 2020.09
STUDENT ACHIEVEMENT SUPPORT IN IT
Oxford partnership
2020.01 - 2020.07
Bachelor of Business Administration - Business Administration
University of Imam Abdurrahman bin Faisal
2016.01 - 2019.05
Diploma - IT Technical Support (Network)
TOP (The Oxford Partnership)