Fiona Batchelor Black

Manage daily schedules for housekeeping, laundry, window cleaning, and facilities cleaning teams.

• Maintain accurate records of accommodation occupancy and unit maintenance status; provide monthly status reports.
• Serve as primary point of contact for all resident accommodation and maintenance issues, ensuring timely resolution.
• Coordinate with management and clients on refurbishment projects, purchasing, and asset management.
• Carry out additional responsibilities as assigned by Project Manager
• Conduct regular property inspections for maintenance and repairs.
• Foster positive work environment enhancing employee morale.

• Assisted service users residing in sheltered accommodation on a 1-1 basis with complex medical needs including non-verbal autism, schizophrenia and Down Syndrome.
• Contributed feedback on patient progress notes leading to adjustments in personalised care plans when required.
• Supported daily living skills assistance which increased client self-sufficiency.
• Provided transportation for medical appointments, ensuring timely arrival and escorting service users for their weekly shopping tasks ensuring specific meal plan shopping lists were adhered to.
• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.

• Worked diligently under pressure whilst preserving high-quality output in reducing patient waiting times for ultrasound appointments within NHS hospital.
• Covered reception area booking in patients arriving for their appointments.
• Liaised with bed manager of hospital to ensure in-patients received timely scan appointments.
• Collaborated with colleagues for effective teamwork to provide harmonious work environment.

• Developed and implemented this new role focused on scheduling all patient appointments across five radiology modalities within private hospital setting.
• Handled telephone and email enquiries, providing detailed information and cost estimates for procedures.
• Managed front desk reception and patient registration using CISCO computerised system.
• Assisted in compiling and maintaining monthly statistical data reports.
• Responded to queries and complaints related to administrative processes, escalating to management when needed.
• Supported the onboarding and training of new administrative staff.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

• Provided over 17 years of secretarial and PA support within radiology department, including direct assistance to department Clinical Director.
• Typed clinical correspondence from dictation and edited documents for accuracy and clarity.
• Managed travel arrangements, maintained diaries, and coordinated meetings.
• Handled appointment booking, telephone screening, and mail distribution.
• Delivered consistent administrative support across whole department, ensuring smooth day-to-day operations.
• Performed Administration Manager role during annual leave to ensure clerical staff rota covered all modalities within radiology and trained new staff on specialised computer systems relevant to department.

• Provided high-level executive support to Chief of Psychiatric & Mental Health Services.
• Drafted and distributed weekly meeting agendas; recorded and transcribed meeting minutes.
• Set up and managed WebEx, Telepresence, and Skype applications for internal and external meetings.
• Managed active calendars, scheduled appointments, and screened telephone calls for Chief.
• Supported team operations with SAP: processed leave, timekeeping, training coordination, and business travel expenses.
• Oversaw general office administration and ensured adherence to organisational policies.
• Prepared comprehensive meeting minutes, facilitated inter-departmental communication.
• Managed inventory of office supplies to maintain optimal operation.
• Handled sensitive information with utmost discretion to safeguard privacy.
• Scheduled team meetings for enhanced coordination among medical staff.
• Coordinated travel arrangements for medical conferences, ensured smooth logistical process.
• Prepared correspondence, audio transcription, reports and general typing using Epic Healthcare.