Firas Alhammad

· Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.

· Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

· Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

· Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.

· Oversaw development and implementation of improvements to support and network operations.

· Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.

· Interviewed, hired, trained and mentored five staff by coaching daily, leading performance reviews and offering constructive feedback.

· Coordinated IT projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.

· Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

· Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.

· Perform network need assessment and resource assessment for network planning including the requirement for network operations and maintenance.

· Conduct periodic data analysis to prepare for the support of management in decision making.

· Monitor the network systems and applications for events and outages, create and route tickets to the appropriate break/fix team.

· Identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.

· Support the planning and implementation of changes within the network infrastructure as necessary

· Escalate issues to relevant stakeholders when the server issues require a higher, more sophisticated technical level of expertise.

· Contribute to the development of documentation to support the operations environment of the company network performance.

· Assist in the development of a backup/disaster plan for network emergency

· Security policies, NAT, ACL and VPN’s (IPsec, SSL, IkeV1 and 2) deployment and configuration on Cisco,FortiGate and Palo Alto firewalls.

· Network designing & optimization, t-shooting and deep packet inspection

· Administering and configuring F5 big IP products (LC, LTM, GTM, ASM and APM).

· Perform other duties as required by leadership

· Diagnosed and executed resolution for network issues.

· Set up hardware and software in optimal configurations to meet network performance requirements.

· Performed network security design and integration duties.

· Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

· Monitored network hardware operations to evaluate proper configuration.

· Assisted with day-to-day operations, working efficiently and productively with all team members.

· Worked effectively in fast-paced environments.

· Acted as a team leader in group projects, delegating tasks and providing feedback.