Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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FIRAS SHATWAN

FIRAS SHATWAN

Summary

Graduate from King Abdulaziz University in Event Management. Passionate about organization and process refining. Eager to apply knowledge and gain practical experience. Seeking development through challenges and the willingness to learn new things.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Collection Specialist

iPower
Riyadh
03.2025 - Current
  • Drafted detailed reports on collection activities for management review.
  • Maintained accurate records of customer interactions for audit purposes.
  • Employed tactful debt recovery techniques, maintaining positive relationships with customers whilst retrieving owed monies.
  • Enhanced customer satisfaction by resolving overdue account issues professionally and efficiently.
  • Managed high-volume debt collection calls for improved business operations.
  • Offered debtors assistance with payment planning.
  • Maintained professional tone when corresponding by phone or email.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.

Service Host

Future Creativity
Alula, Richard Mille Alula Desert Polo
01.2025 - 01.2025
  • Managed over 130 customer per day.
  • Assisted customers in navigating venue, enhancing their overall experience.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Managed customer queries with prompt response time.
  • Addressed all customer complaints, resulting in increased customer retention rates.

Customer Service Seasonal Job

Majestic International Company
Jeddah
05.2024 - 06.2024
  • Prioritised urgent deliveries for enhanced customer service.
  • Facilitated reservation processes, delivering outstanding customer service.
  • Provided customer service, resolved queries regarding prices.
  • Delivered outstanding customer service, improving brand reputation.

Hotel Specialist

Clarion Hotel Jeddah Airport
Jeddah
05.2024 - 08.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Managed over 50 customer calls per day.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Handled customer payments and updated reservations with Opera Cloud.
  • Greeted guests and facilitated check-in and check-out procedures.

Education

Bachelor's degree - Event Management

King Abdulaziz University
Jeddah
09.2018 - 06.2022

Skills

  • Proficient in MS Office
  • Flexible and Adaptable
  • Quick-learning
  • Teamwork and Collaboration
  • Interpersonal communication
  • Problem-solving
  • Computer Skills
  • Decision Making
  • Process Refining
  • Management

Certification


  • Microsoft Excel - 2024
  • Career Opportunities Certificate Course - 2024
  • Wall Street English - Level 14 - 2024
  • Professional Development Center for Training - Principles of the hotel and tourism industry - 2023
  • Professional Development Center for Training - Advanced Hotel Management Principles - 2023
  • Occupational Safety and Health in accordance with OSHA standards - 2023
  • Customer Service Course - 2022

LANGUAGES

Arabic
Native
English
Proficient (C2)

Timeline

Collection Specialist

iPower
03.2025 - Current

Service Host

Future Creativity
01.2025 - 01.2025

Customer Service Seasonal Job

Majestic International Company
05.2024 - 06.2024

Hotel Specialist

Clarion Hotel Jeddah Airport
05.2024 - 08.2024

Bachelor's degree - Event Management

King Abdulaziz University
09.2018 - 06.2022

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FIRAS SHATWAN