Firdous Alam
Kolkata
Summary
Seeking a position to utilize my skills & abilities in a challenging environment that provides opportunities for personnel advancement in parity with the overall organization development.
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Soft Service Supervisor
FMCO
07.2024 - Current
- Supervise and Manage Soft Services Staff: Oversee a team of cleaning staff, janitors, and other non-technical service personnel.
- Quality Control: Ensure that cleaning and maintenance standards are consistently met across the premises, including restrooms, offices, common areas, and other assigned spaces.
- Health and Safety Compliance: Ensure all activities adhere to health, safety, and environmental standards.
- Schedule Management: Create and manage work schedules for soft services staff to ensure coverage of required tasks, including adjusting shifts.
- Client and Stakeholder Liaison: Serve as the point of contact for clients or other stakeholders to address service-related inquiries, complaints, and feedback.
- Reporting and Documentation: Maintain records of work schedules, staff attendance, supply usage, and incident reports.
- Waste Management: Oversee waste collection, recycling programs, and disposal processes, ensuring that all activities are carried out in an environmentally responsible and compliant manner.
Housekeeping Supervisor
SWISSOTEL KOLKATA
10.2019 - 05.2024
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment and takes corrective action.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
- Makes recommendations to improve service and ensure more efficient operation.
- Prepares reports concerning room occupancy, payroll, and department expenses.
- Selects and purchases new furnishings.
- Issues supplies and equipment to workers.
- Establishes standards and procedures for work of housekeeping staff.
- Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
- Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.
Housekeeping Associate
THE ZURI
10.2016 - 10.2019
- Cleans the guest rooms.
- Change guestrooms and bathroom linen.
- Making guest room beds.
- Answer guest requests promptly on the floor.
- Responsible for collecting guest laundry.
- Servicing the rooms in the evening (turndown service) and provide second service.
- Handover lost and found articles if any found in the rooms.
- Replenish maid cart with supplies for the next shift.
- Arrange and stock the pantry with linen and supplies.
- Clean and kept carry kit, equipment, and vacuum.
- Handover duty to next shift.
- Update status on logbook & Opera software.
Education
MBA - Operation & Management
Sikkim Manipal University
12-2026
BACHELOR'S DEGREE - undefined
Indira gandhi National Open University
01.2023
SECONDARY - undefined
ZA Islamia
01.2013
PRIMARY - undefined
NK High School
01.2011
Skills
- MS Office
- Microsoft outlook
- Coordination
- BICSc
- Staff supervision
- Quality control
- Incident reporting
- Waste management
Certification
- An Introduction to Environmental Awareness, 2024-07-27
- Robotics - I Am Your Automatic Cleaner, 2024-07-27
- Hand hygiene explained, 2024-10-30
- Understanding Chemical Hazard Pictograms, 2024-10-30
- Understanding PPE, 2024-10-30
- Understanding Color-Coding 2024, 2024-10-30
Languages
English
Hindi
Urdu
Personal Information
- Passport Number: V4826484
- ID Type: Passport
- ID Number: V4826484
- Date of Birth: 2 November 1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Soft Service Supervisor
FMCO
07.2024 - Current
Housekeeping Supervisor
SWISSOTEL KOLKATA
10.2019 - 05.2024
Housekeeping Associate
THE ZURI
10.2016 - 10.2019
BACHELOR'S DEGREE - undefined
Indira gandhi National Open University
SECONDARY - undefined
ZA Islamia
PRIMARY - undefined
NK High School
MBA - Operation & Management
Sikkim Manipal University