LEARNING,WRITING,PHOTOGRAPHY,SPORTS,READING
Hi, I’m
FIRDOUS BHAT
HOTEL MANAGER
Makkah
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Hardworking culinary professional bringing proven experience in high-volume dining restaurants. Manages multiple covers while motivating and supervising cooking teams. Innovative and resourceful team player with expertise in creative menu development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Overview
10
years of professional experience
5
years of post-secondary education
1
Language
Work History
ELAF MISHAEL HOTEL MADINAHMADINAH AL MUNAWARAH, MADINAH
Restaurant Manager
06.2017 - 08.2019
Job overview
- Managing restaurant staff’s work schedule
Basic of restaurant operation
Art of supervision
Micros point of sales
Screening,interviewing, training restaurant staff
Monitoring inventory and ensuring that all food supplies and other restaurants essential are stocked
Reviewing guest surveys to develop and implement ways to improve guests’ services
Checking in on dinning guests to enquire about the food quality and services - Asst guest with table reservation
Record transaction orders in point of sales system at the time of order
Communicate with the kitchen regarding any menu questions the length of wait and the product availability
Responsible for the breakfast buffet,dinner, room service orders
Checking the daily grooming, hygienic personal appearance
Responsible for the POS system opening and closing the shift all credit cards and cash auditing
Making the daily revenue report all outlets and sharing with the Management
Responsible for the catering and wedding function organize the setups events coffee breaks.
Responsible for the store items order the purchasing requests
Checking the expiry date before receiving the suppliers - • Prepare schedule and handle inventory effectively.
• Making the monthly attendance sheet.
• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback on booking.com and other e-channels guests.
• Perform regular inspection of food and beverage preparation and presentation to enhance sales activities and to boost F&B revenue
ALTAZAJMADINAH AL MUNAWARAH, MADINAH
Restaurant Manager
06.2012 - 07.2017
Job overview
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained and supervised staff.
OPERA GROUPSRINAGAR
Assistant Hotel Manager
10.2010 - 12.2011
Job overview
- Prepared monthly resort audits for review.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
RADDISSONLALCHOWK SXR
Assistant Manager - Hotel Contracting
09.2009 - 01.2010
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Produced high-quality communications for internal and external use.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Screened visitors and issued badges to maintain safety and security.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
ALTAZAJMAKKAH AL MUKARAMAH, MAKKAH
Restaurant Store Manager
08.2021 - Current
Job overview
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- • Maintain proper personal grooming and hygiene standards in the room service & restaurant area and maintain effective presentation.
Education
BSCDEGREE COLLEGE BEMINA
Bachelor of Science from ZOOLOGY,BOTANY ,CHEMISTRY
07.2003 - 07.2006
BANGALORE UNIVERSITYBTM LAYOUT KORAMANGALA SARJAPUR
MBA from HR & MARKETING
02.2007 - 06.2009
ADVANCE COMPUTER EDUCATIONADVANCED INSTITUTE SGR
No Degree from BASIC COMPUTERS
04.2001
Skills
Food preparation and safety
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Store Manager
ALTAZAJ
08.2021 - Current
Restaurant Manager
ELAF MISHAEL HOTEL MADINAH
06.2017 - 08.2019
Restaurant Manager
ALTAZAJ
06.2012 - 07.2017
Assistant Hotel Manager
OPERA GROUP
10.2010 - 12.2011
Assistant Manager - Hotel Contracting
RADDISSON
09.2009 - 01.2010
BANGALORE UNIVERSITY
MBA from HR & MARKETING
02.2007 - 06.2009
BSC
Bachelor of Science from ZOOLOGY,BOTANY ,CHEMISTRY
07.2003 - 07.2006
ADVANCE COMPUTER EDUCATION
No Degree from BASIC COMPUTERS
04.2001
Additional Information
MARRIED
IQAMA NUMBER 2500431487
SAUDI DRIVING LIC.NO: 2500431487
ADDRESS: Makkah Al Mukarramah Governorate AL AWALI TAIF ROAD 24382
Affiliations
- Society of Human Resource Management
READING,RUNNING,COOKING
I enjoy reading especially Sports news and about Tourism apart from it i like to run as to gain the stamina and about cooking i love to be so
READING,RUNNING,COOKING
I enjoy reading especially Sports news and about Tourism apart from it i like to run as to gain the stamina and about cooking i love to be so
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