FIRNAZ RIZVI
Operations Manager
Riyadh ,Central province
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
H&M, Alshaya Group
Jeddah, Riyadh
01.2020 - 04.2024
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Increased profit by streamlining operations.
- Managing over +400 employees
Area Manager
H&M - Alshaya Group
Jeddah
04.2015 - 12.2020
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Increase sales margin LFL +3% through stock turnover
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Flagship Store Manager
H&M - Alshaya Group
Riyadh
01.2011 - 01.2015
- Managed +100 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
- Recognition of most Profitable store in 2014, ME &NF
- Introduced data-driven decision-making practices leading to better-informed choices regarding inventory management and promotional activities.
- Boosted employee retention rates through effective motivation, recognition, and development programs.
- Fostered an inclusive environment where diverse perspectives were valued and embraced for greater team success.
- Streamlined operations by introducing efficient scheduling and staff deployment systems.
- Reduced shrinkage levels with vigilant loss prevention tactics and proper staff training on security protocols.
- Optimized store layout for maximum customer engagement and product visibility.
Assistant Store Manager
H&M
Riyadh
01.2010 - 02.2011
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Department Manager
H&M-Alshaya Group
Riyadh
04.2009 - 01.2010
Store Manager
Next - Alshaya Group
Riyadh
08.2007 - 04.2009
Assistant Store Manager
Next-Alshaya Group
Riyadh
08.2006 - 08.2007
Education
Professional Certificate in Marketing - Marketing Management And Research
CIM
ABS - Colombo, Sri Lanka 12.2004 - 08.2005
Diploma - Marketing Research
Vocational Education Commission
Colombo, Sri Lanka 11.1998 - 11.1999
Advance Level - High School Education
Zahira Collage
Gampola, Sri Lanka 01.1995 - 08.1997
Ordinery Level - Junior High Education
Zahira Collage
Gampola, Sri Lanka 01.1994 - 12.1995
Skills
Operations management
Natural leader
Employee relations and conflict resolution
Risk analysis and management
Fluent in English
Cross-functional communications
Sales background
Performance Evaluations
Inventory Management
Process Improvement
Marketing
Customer Service
Business Planning
Data Analysis
Retail Operations Management
Policies and procedures implementation
Customer Relationship Management (CRM)
Operational Efficiency
Problem-Solving
Business Intelligence
Inventory Control
Timeline
Operations Manager
H&M, Alshaya Group
01.2020 - 04.2024
Area Manager
H&M - Alshaya Group
04.2015 - 12.2020
Flagship Store Manager
H&M - Alshaya Group
01.2011 - 01.2015
Assistant Store Manager
H&M
01.2010 - 02.2011
Department Manager
H&M-Alshaya Group
04.2009 - 01.2010
Store Manager
Next - Alshaya Group
08.2007 - 04.2009
Assistant Store Manager
Next-Alshaya Group
08.2006 - 08.2007
Professional Certificate in Marketing - Marketing Management And Research
CIM
12.2004 - 08.2005
Diploma - Marketing Research
Vocational Education Commission
11.1998 - 11.1999
Advance Level - High School Education
Zahira Collage
01.1995 - 08.1997
Ordinery Level - Junior High Education
Zahira Collage
01.1994 - 12.1995