Fitzgerald A. Refugia
Tanauan City, Batangas,Philippines
Summary
To be able to succeed in a stimulating and challenging environment; building the success of the company while experiencing advancement opportunities and excelling in this field with hard work, perseverance and dedication.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Business Administrator / Logistics Coordinator
Homogeneous Services for Trading Company
Al Khobar, Saudi Arabia
2024.11 - Current
- Managed end-to-end logistics operations for import and export shipments
- Served as the primary focal point for all shipment activities, coordinating with suppliers, freight forwarders, customs brokers, and clients.
- Negotiated freight rates and service agreements with local and international logistics providers to optimize transportation costs.
- Successfully managed vendor registration and prequalification processes with major organizations, including Saudi Aramco, Saudi Electricity Company, SABIC, Red Sea Global, Qiddiya Investment Company, and other leading government and private entities.
- Coordinated communication between management and suppliers, acting as the primary liaison to strengthen relationships.
- Delivered administrative, project, and human resources support, including employee documentation, onboarding coordination, and office administration.
- Provided accounting support by preparing reports, organizing invoices, purchase orders, and financial documentation, and assisting with payment and expense monitoring.
- Maintained company records, contracts, and confidential documents while ensuring proper document control and filing systems.
- Coordinated executive meetings, appointments, and business events as well as applicant interview scheduling.
- Prepared and submitted technical and commercial proposals and tender documentation for various projects and business opportunities.
- Conducted market research and competitor price monitoring and prepared market intelligence reports to support management's strategic decisions.
- Coordinated with suppliers and vendors to source marketing materials and promotional items required by the sales and marketing teams.
- Supported business development initiatives and contributed to improving operational efficiency across logistics, administration, procurement, and commercial functions.
Licensed Financial Advisor
Sun Life of Canada Philippines, Inc
Makati City / Lipa City
2021.06 - 2024.11
- Enhanced client engagement by providing comprehensive financial planning services tailored to individual needs.
- Managed the preparation and presentation of financial plans, including quotations, documentation, and application assistance for insurance products.
- Guided clients in adapting to changing insurance needs by providing tailored life, health, and disability insurance solutions.
- Prepared and delivered personalized insurance quotes to potential clients, ensuring clear communication of benefits and terms.
- Built a strong client portfolio through targeted prospecting and lead generation efforts.
- Engaged clients through online and in-person interactions, fostering lasting relationships.
- Processed insurance claims, including those for death and health incidents, ensuring timely and empathetic client support.
- Handled client payments and claims with accuracy and efficiency, contributing to a seamless customer experience.
Front of the House Staff - Zaatar W Zeit
Wraps Arabia Company
Al Khobar
2022.04 - 2024.06
- Delivered exceptional service to customers, ensuring a welcoming and attentive dining experience.
- Crafted diverse coffee beverages as barista, tailored to individual customer preferences.
- Operated cash register accurately, processed transactions efficiently, and ensured financial accountability.
- Assisted with food preparation while upholding cleanliness and hygiene standards in kitchen.
- Managed daily store operations, including inventory checks and supply organisation., including inventory management, restocking supplies, and organizing merchandise.
Customer Service Representative
Results-CX Lipa
Lipa City
2021.07 - 2022.04
- Managed high volume of inbound and outbound calls, ensuring timely resolution of customer inquiries.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Utilised computer skills to troubleshoot customer issues, providing effective solutions during phone interactions.
- Followed communication scripts to effectively address customer topics and concerns.
Assistant Restaurant Manager - Mang Inasal
Wesmore Corp - Mang Inasal Philippines Inc.
Tanauan
2018.08 - 2021.07
- Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.
- Supervised departmental operations and shifts, conducted pre-meal meetings, and addressed service issues to enhance staff performance.
- Monitored guest complaints, ensured satisfaction, and conducted follow-up to gather feedback and improve service quality.
- Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.
- Trained employees on operational procedures and service standards to ensure consistency. to ensure smooth transition in company.
- Administer training program and prepare schedule and handle inventory effectively.
- Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
- Ensure compliance with prescribed standards and local state and federal laws in labor costs, and guest relations.
- Coordinate with General Manager for everyday operation and maintain financial and administrative records.
- Maintain personal records, schedules and reports for all employees.
- Developed promotional and merchandising plans and advertising materials while ensuring compliance with company and local standards.
Education
Bachelor of Technical Teacher Education - Major in Food and Service Management
National Teachers College
Batangas, Philippines 2013.04 - 2017.04
Skills
- Logistics Coordination
- Administrative Management
- Document management
- Financial Planning and Budget Allocation
- Google Workspace tools
- Microsoft Office
- Ability to Multi-task
- Staff training and management
- Customer Service
- Excellent Communication
- Computer Literate
- Basic Graphic Design
- Life Insurance Expert
Certification
- Training Manager Certification Mang Inasal Philippines Feb 2019
- Insurance Commission Examination (Passer) Department of Finance, Philippines Jun 2021
- Sun Life of Canada Philippines Inc. Authorized by the Insurance Commission to act as an Insurance Agent
- Licensure Examination for Teachers (Passed) Dec 2018 Professional Regulation Commission (PRC) Philippines
- Trainers Methodology Sep 2018 Technical Education and Skills Development Authority Philippines - TESDA
- Civil Service Examination (Passed) Sep 2017 Professional Level Civil Service Commission (CSC) Philippines
- National Certificate II TESDA Philippines Bartending NCII Food & Beverages Services NCII Barista NCII
LANGUAGES
English
Fluent
Arabic
Beginner
Timeline
Business Administrator / Logistics Coordinator
Homogeneous Services for Trading Company
2024.11 - Current
Front of the House Staff - Zaatar W Zeit
Wraps Arabia Company
2022.04 - 2024.06
Customer Service Representative
Results-CX Lipa
2021.07 - 2022.04
Licensed Financial Advisor
Sun Life of Canada Philippines, Inc
2021.06 - 2024.11
Assistant Restaurant Manager - Mang Inasal
Wesmore Corp - Mang Inasal Philippines Inc.
2018.08 - 2021.07
Bachelor of Technical Teacher Education - Major in Food and Service Management
National Teachers College
2013.04 - 2017.04