Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fokhrul Islam

Fokhrul Islam

Server Trainer
Saudi Arabia,Jeddah

Summary

Dynamic and dedicated professional with extensive experience at PF Changs Restaurant, excelling in POS system proficiency and safe food handling. Recognized for training new staff and enhancing guest satisfaction through exceptional service and effective communication. Proven ability to maintain order accuracy while fostering a positive team environment.

Overview

4
4
years of professional experience

Work History

Server Trainer

PF Changs Restaurant in Alshaya Group
01.2025 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Restaurant Server

PF Changs Restaurant in Alshaya Group
02.2023 - 04.2024
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender

Pf Changs Restaurant in Alshaya Group
02.2022 - 12.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Busboy

PF Changs Restaurant in Alshaya Group
02.2021 - 12.2021
  • Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Motijheel Model High School
Motijheel Dhaka

Skills

POS system proficiency

Timeline

Server Trainer

PF Changs Restaurant in Alshaya Group
01.2025 - Current

Restaurant Server

PF Changs Restaurant in Alshaya Group
02.2023 - 04.2024

Bartender

Pf Changs Restaurant in Alshaya Group
02.2022 - 12.2022

Busboy

PF Changs Restaurant in Alshaya Group
02.2021 - 12.2021

Motijheel Model High School

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Fokhrul Islam Server Trainer