Fouad Faiz Dahlawi
Jeddah
Summary
Dynamic and organised professional with a strong ability to multitask and make effective decisions. Demonstrates exceptional event planning and organisational skills, complemented by good communication abilities. A proven team player committed to achieving collective goals and enhancing workplace efficiency.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
Work history
Front Office Manager and Pre-Opening Team
Alhayas Hotels
Jeddah
2018.01 - 2018.06
- Engaged with supervisors regularly to accelerate on-the-job learning.
- Acquired skills and experience beyond job requirements through adaptability.
- Established a professional network with peers, supported by management for departmental transfers.
- Contributed to development of systems and procedures for hotel operations.
- Assigned tasks to ensure full coverage of all staff positions during shifts.
- Addressed visitor concerns and complaints with effective customer service techniques.
- Managed support staff, receptionists, and security personnel to uphold operational standards.
- Oversaw procurement, tracking, and invoicing of office supplies and equipment.
Front Office Manager and Pre-Opening Team
Novotel Hotels
Jeddah
2017.08 - 2017.12
- Engaged with supervisors to accelerate learning and skill acquisition.
- Established a robust network with peers, receiving management support for departmental transfer.
- Contributed to development of systems and procedures for hotel operations.
- Assigned tasks and ensured coverage of all staff positions during shifts.
- Fielded complaints and addressed visitor concerns with professionalism.
- Managed front desk operations, ensuring compliance with security protocols.
- Recruited and trained new employees to enhance team capabilities.
- Oversaw office equipment maintenance and tracked supply purchases efficiently.
Front Office Manager and Pre-Opening Team
Movenpick City Star
Jeddah
2017.01 - 2017.06
- Engaged regularly with supervisors to enhance job-related learning.
- Acquired skills and experience beyond defined job responsibilities.
- Established a professional network with peers, receiving management support for departmental transfers.
- Contributed to development of systems and procedures for hotel operations.
- Assigned tasks ensuring comprehensive staff coverage during shifts.
- Addressed visitor complaints and concerns with effective customer service.
- Managed reception duties, including answering inquiries and directing calls.
- Oversaw support staff, receptionists, and security personnel to maintain operational efficiency.
Business Development
Dahlawi Hotels
Makkah
2014.10 - 2015.01
- Developed and maintained strategic partnerships to drive business growth.
- Conducted ongoing market research to identify trends and opportunities.
- Managed front-end and back-end development for Portfolio Analyst, Employee Track, and Account Management systems.
- Fostered strong community relationships to support new business development.
- Tracked, identified, and added qualified prospects to sales pipeline.
- Coordinated with sales teams to create mutually beneficial proposals.
- Negotiated contract terms with clients and communicated effectively with stakeholders.
- Prepared and submitted sales contracts while monitoring project execution.
Night Manager
King Abdul Aziz International Air Port
Jeddah
2011.06 - 2014.05
- Monitored guest activities to ensure satisfaction and addressed concerns promptly.
- Coordinated with housekeeping, engineering, and facilities for timely maintenance resolution.
- Conducted staff meetings with department heads to enhance employee morale and productivity.
- Ensured adherence to hotel policies and procedures among staff members.
- Generated operational reports identifying areas for improvement within the hotel.
- Collaborated with vendors to facilitate smooth execution of events and services.
- Determined staffing needs based on reservations and anticipated occupancy rates.
- Supervised night shift employees, ensuring compliance with hotel procedures.
Front Office Manager
Crom Hotels at King Abdul Aziz International Air Port
Jeddah
2011.04 - 2012.05
- Assigned tasks to guarantee full staff coverage throughout each shift.
- Addressed visitor concerns and resolved complaints efficiently.
- Managed support staff, receptionists, and security personnel effectively.
- Answered phone inquiries, directed calls, and provided essential information.
- Monitored front desk operations to ensure adherence to security protocols.
- Recruited and trained new employees to enhance team capabilities.
- Organised and maintained schedules for all personnel to optimise workflow.
- Oversaw mail deliveries, packages, and courier services efficiently.
Sales Executive
Crom Hotels at King Abdul Aziz International Air Port
Jeddah
2010.01 - 2011.03
- Compiled lists of potential clients and conducted surveys to identify active hotel seekers.
- Contacted clients through calls and meetings to uncover needs and preferences.
- Prepared and presented sales proposals, emphasising hotel features and qualities.
- Provided clients with detailed service listings and pricing, including discounts when applicable.
- Facilitated selection of appropriate services aligning with client specifications.
- Oversaw booking and reservation processes to ensure availability and proper arrangements.
- Collaborated with hotel staff to enhance customer experiences.
- Monitored service quality to ensure appropriate attention for all customers.
Education
Bachelor Degree - Marketing
University of Business and Technology
Jeddah, Saudi Arabia 2004.09 - 2009.08
Bachelor of Business Administration - Marketing
College of Business Administration
High School Degree -
Manarat Makkah School
Makkah, Saudi Arabia 1992.01 - 2004.06
Skills
- Team Player
- Ability to Multitask
- Event Planning
- Good Communication
- Organizational Skills
- Decision Making
Languages
English
HOBBIES
Muay Thai, Boxing, Traveling, Reading, Skydiving, Horse riding, Social Media, Sea or Beach Activities
Courses
- Strategic planning at Knowledge Training Center/ Jeddah May 2015 – June 2015
- English course at EF School / London / Waterloo June 2004 - August 2004
- English Course at Pilgrims Language School at London / Cranbrook July 2000 – August 2000
- English Course at EF Language School at USA / Santa Barbra June 1998 – August 1998
- English Course at The Language Institute / USA Pasadena / California June 1999 – August 1999
- Office 2000 at Canadian Lebanese Group / Lebanon December 2001 – January2002
Timeline
Front Office Manager and Pre-Opening Team
Alhayas Hotels
2018.01 - 2018.06
Front Office Manager and Pre-Opening Team
Novotel Hotels
2017.08 - 2017.12
Front Office Manager and Pre-Opening Team
Movenpick City Star
2017.01 - 2017.06
Business Development
Dahlawi Hotels
2014.10 - 2015.01
Night Manager
King Abdul Aziz International Air Port
2011.06 - 2014.05
Front Office Manager
Crom Hotels at King Abdul Aziz International Air Port
2011.04 - 2012.05
Sales Executive
Crom Hotels at King Abdul Aziz International Air Port
2010.01 - 2011.03
Bachelor Degree - Marketing
University of Business and Technology
2004.09 - 2009.08
High School Degree -
Manarat Makkah School
1992.01 - 2004.06
Bachelor of Business Administration - Marketing
College of Business Administration