Fouad Koheel
Summary
Experienced Senior Client Advisor at Devialet, a leading company in sound innovation and technology. Graduated with a bachelor's degree in Public Relations/Image Management from King AbdulAziz University in May 2022. Provides high-quality customer service and product knowledge to clients seeking the best sound solutions. Utilizes PR and sales skills to establish trust, understand client needs, and recommend suitable products and services. Collaborates with advisors and managers to ensure a seamless customer journey, from initial contact to after-sales support. Previously worked as an Apple Solutions Consultant, cultivating customer relationships, educating on offerings, and ensuring satisfaction and loyalty. Supported Apple's retail partners through training, feedback, and assistance as a Certified Apple Expert 'Champion.' A sales and consulting professional who exceeds expectations by delivering outstanding customer service and experience. Proven track record of increasing sales and profits in assigned regions. Passionate about enhancing customer experience and loyalty while maintaining compliance with regulations. Confident, creative, and hard-working individual who excels independently or collaboratively. Committed to continuous learning in the field of sound innovation and technology to contribute to Devialet's vision and mission.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Consultant
Almousa Real Estate Projects Development
01.2025 - Current
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Enhanced customer engagement with effective social media management and content creation.
- Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
- Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
- Conducted market research and reported on clients' competition.
Apple Solution Consultant
Apple
11.2020 - Current
- Connect customers to Apple's solutions, and ensure delivery of outstanding Apple customer experiences within my store through close engagement and partnership across all levels of the Reseller store team
- Educate and encourage Reseller store teams to stay knowledgeable on the latest Apple product and services portfolio
- Run and grow the business in my store to achieve targets by analyzing results and sharing insights
- Ensure Apple's distinct dedication to merchandising perfection is delivered throughout my store
Senior Client Advisor
Al Chalhoub, Devialet
03.2024 - 05.2024
- Built positive customer rapport through friendly, professional communication
- Followed up customer queries to check provided solutions met expectations
- Improved customer satisfaction ratings through responsive query resolution
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies
- Accepted direct payments and set up invoicing and payment plans for complex orders
Sales Person
Connect Marketing Services
01.2005 - 10.2016
- For Apple Products, Recommend and give the customers what is best for them
Education
Bachelor of Arts - Public Relations
King Abdulaziz University
05.2022
Skills
- Customer service expert
- Staff education and training
- Cultural Awareness
- Mac systems
- Customer Service
- Business administration
- Business development
- Employee management
- Operations management
- Data analysis
- Sales data analysis
- Team negotiation
- Business consulting
- Business planning
- Data analytics
- Business analysis
- Strong leadership skills
- Worker training
- On-site observations
- Hardware troubleshooting
- Relationship management
- Customer care
- Project management
- Customer relationship building
- Social media management
- Performance tracking
- Negotiation
- Objection handling
Certification
Certified Fraud Examiner
Languages
Arabic
English
Italian
Personal Information
- Date of Birth: 11/22/98
- Nationality: Saudi
Accomplishments
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsQuote
I don’t just play music; I translate emotions into sound, turning moments into memories and beats into feelings
Me
Timeline
Marketing Consultant
Almousa Real Estate Projects Development
01.2025 - Current
Senior Client Advisor
Al Chalhoub, Devialet
03.2024 - 05.2024
Apple Solution Consultant
Apple
11.2020 - Current
Sales Person
Connect Marketing Services
01.2005 - 10.2016
Bachelor of Arts - Public Relations
King Abdulaziz University
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