FOUZAAN ATIF

• Managed import volumes for key account ABYAT to KSA and Kuwait via Sea and Air, ensuring smooth and timely operations
• Ensured on-time deliveries for VIP clients, including TAMKEEN, HAMAD AL RUGAIB, and MADAR, prioritizing customer satisfaction and operational efficiency
• Negotiated shipping rates with agents and shipping lines, optimizing cost-effectiveness and maximizing shipment volumes
• Analyzed client inquiries, identified specific requirements, and provided tailored logistics solutions to ensure successful project completion
• Maintained strong relationships with vendors and balanced shipments against their credit facilities, ensuring effective collaboration and financial stability
• Reviewed vendor service levels and conducted quarterly performance evaluations to shortlist top-performing partners, improving overall service quality
• Managed international shipments (FOB/EXW/FCA/AIR/LCL) with a primary focus on China, overseeing all operational logistics
• Prepared and maintained monthly volume reports for key VIP clients, providing detailed analysis and insights to inform decision-making
• Coordinated with cross-functional teams (sales, procurement, and finance) to ensure seamless order fulfillment and resolve any operational challenges
• Monitored and tracked shipments in real-time, addressing any disruptions and ensuring corrective actions were taken to prevent delays
• Trained and mentored junior team members, providing guidance on best practices in logistics operations, vendor management, and customer relations
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Monitoring and Tracking of fleets which include Truck Heads and Light Vehicles
• Tracking of routes for the vehicle and guiding them to reach proper location
• Checking with Maintenance team for proper servicing of fleets
• Reporting any incidents to HSE, so that they can take steps accordingly
• Preparing checklist for Vehicles for the drivers in case Replacing, Swapping or in breakdown conditions
• Ensuring all the vehicle data's and driver data are been recorded in system
• Pre-follow up and Post follow up for any task
• Interacting and giving timely feedback to clients
• Providing Fleet and drivers as per client requests
• Preparing checklist upon issuing and receiving of fleet
• Arranging transport for Highly decorated guests and VIP guests
• Arranging approvals for night journey and High-Risk journey with ensuring drivers safety of driving
• Mapping every drivers and vehicles record with weekly reports
• Reporting of Accident reports to HSE and higher management
• Ensuring safety for our drivers and fleets with proper care, coordinating with the help of HSE

• Sales & Procurement Coordination: Managed sales and procurement processes for industrial electro-mechanical products, safety products, and general materials, ensuring the timely and cost-effective acquisition of materials to meet client requirements
• Vendor & Supplier Management: Sourced and negotiated rates with local vendors to secure competitive pricing for materials, ensuring product availability and quality
• Established and maintained strong relationships with suppliers to facilitate smooth procurement processes
• Quote Preparation & Business Proposals: Prepared detailed quotes for clients based on their specific product and material requirements
• Worked closely with vendors to obtain the best possible pricing and delivery terms, optimizing profit margins while ensuring client satisfaction
• Order Fulfillment & Logistics Coordination: Oversaw the procurement, handling, and timely delivery of materials to clients, ensuring all orders were accurately fulfilled and delivered according to client specifications and timelines
• Product Sourcing & Inventory Management: Identified and sourced specialized materials and products for clients, maintaining an organized inventory to ensure prompt response to orders while managing stock levels effectively to meet demand
• Customer Relationship Management: Acted as the primary point of contact for clients, addressing inquiries related to product specifications, pricing, availability, and delivery
• Ensured high levels of customer satisfaction by providing tailored solutions and timely responses
• Order Tracking & Reporting: Monitored and tracked all incoming and outgoing orders, ensuring timely delivery
• Project-Based Procurement: Supported sales teams in fulfilling large-scale or specialized client orders, coordinating the procurement of unique materials and ensuring timely delivery for project completion
• Administrative Support: Assisted in the preparation and management of all necessary documentation, including purchase orders, contracts, delivery receipts and invoicing, ensuring accuracy and compliance with company policies

• Have enormous experience in handling Export Sea/Air shipments, have been responsible for communicating and engaging with customer service
• Documentations and operations work
• Co-coordinating with Liners/ Carrier Agents
• Ensuring for safety and timely execution of exports orders
• Ensured timely Liners payments, customers payment and other operations payments
• Creating new jobs, filling Shipping Bills for all the custom clearance activities
• Executed efficient administrative operations by preparing Shipping Bills and facilitating the clearance of Air and Sea exports
• Streamlined administrative processes for increased office efficiency
• Expertly prepared Shipping Bills for timely exports
• Coordinated air and sea exports for optimal clearance
• Enhanced shipping accuracy, reducing delays and costs
• Collaborated on operational support tasks to achieve common goal.
• Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.

• Executed efficient administrative operations by preparing Shipping Bills and facilitating the clearance of Air and Sea

exports.

• Streamlined administrative processes for increased office efficiency.

• Expertly prepared Shipping Bills for timely exports.

• Coordinated air and sea exports for optimal clearance.

• Enhanced shipping accuracy, reducing delays and costs.