Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Reliable with F&B industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Hi, I’m
FOUZAN SHAHID MEHMOOD
Dammam,Eastern Province
Summary
Overview
6
years of professional experience
1
Certification
Work history
Injazat Trading CoJeddah, Saudi Arabia
Office Assistant
Job overview
- ONE YEAR EXPERIENCE OF WORKING AS A OFFICE ASSISTANT IN A COSMETICS COMPANY INJAZAT TRADING CO , “NIVEA” JEDDAH SAUDI ARABIA
- SIMPLIFIED THE PROCESSES OF RETRIEVING DATA FROM THE COMPUTER SYSTEM, MAINTAINING DEPARTMENT RECORDS, TYPING AND COMPILE REPORTS DAILY, QUARTERLY AND ANNUALLY
- ANSWERED INCOMING CALLS, RESOLVING ISSUES WITH BOTH CUSTOMER AND BILLING DEPARTMENT.
- Kept adequate office supplies on hand to support staff and business requirements.
OSN CoJeddah, Saudi Arabia
Computer Operator
Job overview
- ONE YEAR EXPERIENCE OF WORKING AS A COMPUTER OPERATOR IN OSN CO, (ORBIT SHOWTIME NETWORK) JEDDAH SAUDI ARABIA.
Call Center Representative
Job overview
- ONE YEAR EXPERIENCE OF WORKING IN A CALL CENTER AS A REPRESENTATIVE.THE DUTIES INCLUDED WERE ASSISTING PEOPLE WITH CUSTOMER SERVICE COMPLAINTS TO MAKING TELEMARKETING CALLS
- SERVED CUSTOMERS BY DETERMINING REQUIREMENTS, ANSWERING INQUIRIES, RESOLVING PROBLEMS, FULFILLING REQUESTS AND MAINTAINING DATABASE
- MOST OF MY WORK INCLUDED HANDLING INCOMING AND OUTGOING CUSTOMER CALLS FOR BUSINESS AS WELL AS ACCOUNT INQUIRIES, CUSTOMER COMPLAINTS AND SUPPORT ISSUES.
OwnerPakistan
Business Owner
Job overview
- One year EXPERIENCE OF RUNNING MY OWN BUSINESS OF APPAREL BOUTIQUE IN PAKISTAN.
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Planned expansions to service and product offering based on client feedback.
StarbucksDammam, KSA
Store manager
12.2017 - 03.2024
Job overview
- Store Manager at Starbucks as well as supporting the entire Eastern Province as a subject matter expert on Cloud Pos From the time it’s launched
- Established process improvement strategies amongst partners and guided them with solutions leading to positive outcomes
- Involved in the rollout of system update and patches as well as acting as the first point of contact for all Partners, IT & technical queries
- Diagnosing straightforward faults and occasional complex investigation with assistance from experienced team members.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Education
OLEVELS, ALEVELS
University overview
SECRETARY/OFFICE ASSISTANT COURSE
University overview
COMPUTER BASICS
University overview
PUNJAB UNIVERSITY
BACHELOR OF COMMERCE
University overview
Skills
- Creating & maintaining customer experience
- Teaching and improving overall knowledge level of partners
- Allocating work to staff and induction training for new staff
- Assisting partners with technical queries and software updates
- Providing excellent customer service maintaining brand image
- Able to work on all management sectors
- Achieved highest sales in MENA in multiple stores as a shift supervisor
- Worked in multiple DT stores Achieved score above 95%
- Trained multiple partners Some of them are supervisors, Asm's & SM's
- Easily able to work under pressure & maintain SOP's
- Gained 93% in food and safety audit in one of my stores
- Completed multiple safety courses HACCP, BFS
- Proficient in Microsoft Office, POS systems and Proprietary Data Entry Management systems
- Computer Literate
- Typing Speed 80 WPM
- Excellent in oral and written correspondence
- Management Skills
- Strategic Planning
- Presentation Skills
- Multi-Tasking
- Organizer
- Negotiator
- Creative
- Multilingual
- Public relations
- Social media marketing
- Customer-focused
- Communication skills
- Payroll administration
- Leadership
Languages
Urdu
Native
English
Fluent
Arabic
Intermediate
Affiliations
Affiliations
- Tech geek
- Gaming
- Yoga
- Cars
- Outing
- Camping
Accomplishments
Accomplishments
ARC recognition from VP MENA
Certification
Completion of programs certifications
Completion of role certifications
Thank you cards
Gift cards
Alshaya cards
Personal Information
Personal Information
- Date of birth : 14/02/1992
- Nationality: Pakistani
- Iqama : transferable
- Passport : valid
Timeline
Store manager
Starbucks
12.2017 - 03.2024
Office Assistant
Injazat Trading Co
Computer Operator
OSN Co
Call Center Representative
Business Owner
Owner
OLEVELS, ALEVELS
SECRETARY/OFFICE ASSISTANT COURSE
COMPUTER BASICS
PUNJAB UNIVERSITY
BACHELOR OF COMMERCE
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