Overview
Work history
Education
Skills
Accomplishments
Certification
Publications
Timeline
Generic

Fouzia Akram

Al Madinah Al Munawwarah,Saudi Arabia

Overview

17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Customer Experience Manager

Nusuk Al-Madinah Hotels Operation Company
Al Madinah Al Munawwarah, KSA
08.2024 - Current


  • Enhanced team performance for better customer experience through regular training sessions.
  • Boosted employee morale with motivational team building activities.
  • Monitored and analysed customer feedback, making necessary operational changes.
  • Improved customer satisfaction by implementing new feedback systems.
  • Reduced resolution time with effective complaint handling strategies.

Lecturer

Maarif Education
Al Madinah Al Munawwarah, KSA
02.2022 - 07.2023
  • Collaborated with other lecturers to share best practices in teaching methodologies.
  • Coordinated with colleagues to design interdisciplinary courses.
  • Provided feedback on student work, improved academic performance.
  • Lectured on complex subjects for better student understanding.

Business Management/ Guest Relations Instructor

COE (ITFC)/Oxford partnership LLC/Niagara College
Al Madinah Al Munawwarah, KSA
11.2019 - 01.2023
  • Conducted lectures, seminars, tutorials, laboratory demonstrations, and workshops for Trainees.
  • Arranged conferences, workshops, seminars related to educational topics in order to stay up-to-date with best practices.
  • Created syllabi, lesson plans, reading assignments, and other instructional materials.
  • Conducted thorough research for updated industry knowledge in order to provide current information to students.
  • Encouraged in-depth class discussions, stimulating critical thinking skills amongst students.

Lecturer (Management/ MIS)

University of Prince Mugrin
Al Madinah Al Munawwarah, KSA
09.2016 - 09.2019
  • Published scholarly articles by conducting rigorous research studies.
  • Contributed to departmental meetings and committees for strategic decision-making.
  • Ensured up-to-date subject knowledge with continuous professional development.
  • Actively participated in academic policy and training program development.
  • Developed and implemented teaching and learning initiatives for delivering undergraduate and postgraduate programs.
  • Provided timely feedback to trainees on their academic performance and progress.
  • Produced high-quality teaching material for supporting and developing Trainee’s learning.
  • Managed administrative duties such as preparing reports for updating management information databases.
  • Encouraged active participation through discussions and debates.

Lecturer (Management/MIS)

Royal Commission at Yanbu
Yanbu, KSA
10.2011 - 08.2014
  • Mentored students during their final year project, ensured successful completion.
  • Supervised graduate students' research for high-quality dissertations.
  • Developed comprehensive course curriculum by aligning with university standards.
  • Participated actively in faculty training programmes to enhance teaching skills.
  • Supervised and participated at YUC project exhibition for 3 consecutive years and number of students have been selected for Business Incubation program by Government of Saudi Arabia as Entrepreneur.
  • Contribution in Publication of international research work at YUC.
  • Member of YUC University Library Committee as representative of MS Department.
  • Member in YUC Newsletter Committee as representative of MS department.

Trainer (Vocational Literacy & Awareness Program)

Ministry of Youth Affairs
Islamabad, Pakistan
03.2008 - 12.2010
  • Monitored and Evaluated overall situation in country and develop vocational programs for rural and urban areas as per needs.
  • To make sure that these programs are running well and fulfilling progress requirement.

Education

Master of Science - Technology Management

International Islamic University
Islamabad/ Pakistan
09.2007 - 01.2010

Master of Business Administration - Information Technology Management

International Islamic University
Islamabad \ Pakistan
09.2003 - 06.2006

Higher Diploma - Strategic Health and Safety Leadership Management

ProQual
London / United Kingdom
01.2025 - 08.2025

Skills


  • Confidence of public speaking
  • Good writing skills for explaining ideas/concepts
  • Critical thinking
  • Problem solving and team playing skills
  • Collaboration skills
  • Leadership qualities including monitoring and initiative

Accomplishments

  • Direct Supervisor in Training on Leadership Management at University of East London, UK (2017)
  • Distinction Holder of International Islamic University Islamabad in MBA-Information Technology Management.
  • Position Holder of International Islamic University Islamabad in MBA-Information Technology Management.
  • A letter of Appreciation by Government of Pakistan on excellent Performance at Ministry of Youth Affairs

Certification

  • NEBOSH International General Certificate in Occupational Health and Safety (UK)
  • OSHA Certification IASP USA (Occupational Health and Safety Professional)
  • IOSH Managing Safely UK
  • Train the Trainer (TOT) Certified, Ministry of Tourism, KSA (Les Roches, 2024)
  • HACCP Certifications Food Safety in Catering & Industry – 2024
  • Certified in Event Management, Sustainability, and Hospitality (UN Tourism Academy, IE University, Ministry of Tourism)
  • TEFL (Ofqual, London Teachers Training College)
  • Luxury Hospitality Brand Management, Ministry of Tourism, KSA
  • Strategy and Business Development, Ministry of Tourism, KSA
  • HACCP for Food Safety System in Food Industry (Allison, 2024)
  • Tourism and Hospitality Management Training (Institute of Tourism and Hotel Management, 2023)
  • Training in Food and Beverages (ITHM, 2022)

Publications

  • Tian Z, Tang C, Akram F, Khan ML and Chuadhry MA (2022) Negative Work Attitudes and Task Performance: Mediating Role of Knowledge Hiding and Moderating Role of Servant Leadership. Front. Psychol. 13:963696. doi: 10.3389/fpsyg.2022.963696, Switzerland, (IF = 4.23, CS 4.0)


  • Ding F, Liu X, Amin Abdalla A, Latif Khan M and Akram F (2022) The link between English foreign language teacher's professional identity and their critical thinking that leads to teacher's success in the Chinese context: Leaders motivational language as a moderator. Front. Psychol. 13:983215. doi: 10.3389/fpsyg.2022.983215 Switzerland, (IF = 4.23, CS 4.0)


  • “Role of Knowledge Sharing in Individual Performance, Considering the factor of Motivation. A conceptual framework”. International Journal of Multidisciplinary Sciences and Engineering (ISSN 2045- 7057).Volume 2, Issue 9.Sysbase Solution, Ltd Flat 7, 544 Romford Road, E7 8AY, London, UK.


  • Computer users at risk: Health disorders associated with prolonged computer use.E3 Journal of Business Management and Economics Vol.2(4). pp. 171-182, October, 2011 Available onlinehttp://www.e3journals.org/JBME ISSN 2141-7482 © 2011 E3Journals

Timeline

Higher Diploma - Strategic Health and Safety Leadership Management

ProQual
01.2025 - 08.2025

Customer Experience Manager

Nusuk Al-Madinah Hotels Operation Company
08.2024 - Current

Lecturer

Maarif Education
02.2022 - 07.2023

Business Management/ Guest Relations Instructor

COE (ITFC)/Oxford partnership LLC/Niagara College
11.2019 - 01.2023

Lecturer (Management/ MIS)

University of Prince Mugrin
09.2016 - 09.2019

Lecturer (Management/MIS)

Royal Commission at Yanbu
10.2011 - 08.2014

Trainer (Vocational Literacy & Awareness Program)

Ministry of Youth Affairs
03.2008 - 12.2010

Master of Science - Technology Management

International Islamic University
09.2007 - 01.2010

Master of Business Administration - Information Technology Management

International Islamic University
09.2003 - 06.2006

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Fouzia Akram