Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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Frdous Tawilli

Summary

Driven professional with background in product demonstration, customer service and lead generation across diverse industries. Uses active listening and relationship-building techniques to assess customer needs and deliver viable solutions. Friendly and ambitious team player seeking to progress within growing organisation.

Overview

6
6
years of professional experience

Work history

Saleswoman

FAD Company International
Jeddah, Mecca Region
09.2022 - 07.2023
  • Applied various sales techniques to steadily expand customer bases.
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Processed product returns, ensuring items were clean and resaleable.
  • Maximised sales revenue through effective upselling and cross-selling of associated products.
  • Strengthened existing client relationships to maintain customer loyalty.
  • Recorded sales activities accurately for financial reporting purposes.

Saleswoman

Alshaya Co.
Jeddah, Mecca Region
08.2018 - 02.2021
  • Strengthened existing client relationships to maintain customer loyalty.
  • Recorded sales activities accurately for financial reporting purposes.
  • Conducted in-depth client profiling using targeted questioning to identify individualised needs, provide advice and close high-value sales.
  • Stayed up-to-date on new product lines and characteristics to answer inbound queries.

Customer Service Sales

land mark Co.
Jeddah, Mecca Region
12.2017 - 07.2018
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Attended events and trade shows to develop industry network and contacts.
  • Recorded sales activities accurately for financial reporting purposes.
  • Conceptualised plans to drive business development and build long-term relationships.
  • Strengthened existing client relationships to maintain customer loyalty.

Education

Bachelor's degree - Sociology

King Abdulaziz University
Jeddah, Mecca Region

Skills

  • marketing
  • Sales expertise
  • Customer Relations
  • Exemplary customer service
  • Upselling expertise
  • Face-to-face selling

Languages

English
Elementary

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Saleswoman

FAD Company International
09.2022 - 07.2023

Saleswoman

Alshaya Co.
08.2018 - 02.2021

Customer Service Sales

land mark Co.
12.2017 - 07.2018

Bachelor's degree - Sociology

King Abdulaziz University

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Frdous Tawilli