Dhanisha Sawant
Vasco da Gama,India
Summary
Dynamic professional with extensive expertise in leadership, event management, and guest relations within the hospitality sector. Proven track record in coordinating crowd dynamics and managing event production logistics, including sound and lighting setup. Skilled in public performance and crisis management, delivering exceptional in-flight service. Multilingual communication proficiency enhances effectiveness in diverse environments, with a focus on customer relations and team coordination.
Overview
5
5
years of professional experience
Work history
Office assistant
Space communication
Vasco da Gama, India
2021.01 - 2022.08
Customer service executive
Indigo airlines Interglobe
Vasco da Gama, India
2022.10 - 2024.12
- Follow ground operations manual for safe, secure, on-time flight handling.
- Assist arrival and departure procedures for counter reservations and ticket sales.
- Remit cash to the department concerned after counter transactions.
- Answer customer queries by telephone using approved arrival and departure processes.
- Attend pre-flight and post-flight briefings for workload and safety updates.
- Set up check-in counters and screen checked baggage for compliance.
- Maintain high-quality check-in procedures for smooth passenger processing.
- Assist customers with special requests during arrivals and departures.
- Support customers with special requests during arrivals and departure services.
- Assist with mishandled or damaged baggage and prepare required reports.
- Coordinate baggage vendor repairs for damaged bags and track updates with en-route stations.
- File all required flight papers and complete pre-closure paperwork.
- Handle pre-closure of the flight and manage handover processes.
- Report updates to the senior responsible for the shift.
- Perform other duties assigned by management from time to time.
Regional development manager & Customer associate manager
Kotak life
Vasco da Gama, India
2022.01 - 2022.08
- Hiring life advisors and training them for life insurance policy.
- Handling customers arrangements of meeting and training.
- Handling customers for on board training of policies
- Minutes of meeting about policy target in a month.
- Screening of customers by call and chats for the Kotak life registration.
Senior Regional development manager & Customer associate manager
ICICI Lombard
Vasco da Gama, India
2025.05 - 2026.01
- Trained health advisors on health insurance policy requirements and guidance.
- Arranged customer meetings and delivered training session logistics.
- Provided on-board training for policy documents and customer understanding.
- Recorded monthly meeting minutes on policy targets and follow-up actions.
- Managed advisor team support and delivered ongoing training for compliance.
Education
SSC -
Mother of mercy English high school
Vasco da GamaHSSC - undefined
MES College
Vasco da GamaBCom -
MES college
Vasco da GamaSkills
Guest relations and hospitality
- Crowd dynamics coordination
- Event production logistics
- Sound and lighting setup
- Public performance skills
- Crisis management strategies
- In-flight service excellence
- Customer relations expertise
- Conflict resolution techniques
- Team coordination skills
- Grooming and etiquette standards
- Multilingual communication proficiency
- Baggage operations management
Languages
English
Konkani
Hindi
Marathi
Timeline
Senior Regional development manager & Customer associate manager
ICICI Lombard
2025.05 - 2026.01
Customer service executive
Indigo airlines Interglobe
2022.10 - 2024.12
Regional development manager & Customer associate manager
Kotak life
2022.01 - 2022.08
Office assistant
Space communication
2021.01 - 2022.08
HSSC - undefined
MES College
SSC -
Mother of mercy English high school
BCom -
MES college